JOB DESCRIPTION

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find.

From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun.

Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

Posting Notes : TJ Maxx Store 0078 306 Hiawatha Blvd W M202 Syracuse NY 13204

Opportunity : Contribute To The Growth Of Your Career.

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention.

Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a risk-free environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned

Who We Are Looking For : You!

• Excellent communication skills and good judgment
• Ability to respond appropriately to changes in direction or unexpected situations
• Standout colleague, working effectively with peers and supervisors to accomplish tasks
• Able to work a flexible schedule to support business needs
• 0-2 years retail or security experience
• Benefits offered to all Associates include : Associate discount;Employee Assistance Program(EAP);smoking cessation support;

paid sick time;bereavement leave;child care discounts;pet insurance;credit union;cell phone discounts;and referral bonuses.

• In addition, Associates who meet certain service or hours requirements are eligible for the following benefits : 401(k);
• medical;dental;vision;health savings account;health care flexible spending account;life insurance;short and long term disability coverage;
• AD&Dpaid parental leave;paid holidays / vacation time / personal days;group auto / home / renters insurance discounts;scholarship program;

and adoption assistance. Management Associates are also eligible to participate in an annual incentive program.

Job Description :

The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store.

The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.

Roles and Responsibilities of CSA (Tactical Uniform) :

• Maintains a proper and professional stance in the designated area at the front of the store.
• Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
• The CSA provides their own black pants and black shoes.
• Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
• Directs customers to areas of the store they may ask about.
• Notifies an Associate and / or Manager via a Company-issued radio when a customer has a question or concern.
• Properly responds to Merchandise Protection Pedestal Activation.
• Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
• Documents required incidents in case management.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

The pay range within this store is $15.00 to $19.15 per hour.

Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes : TJ Maxx Store 0078 306 Hiawatha Blvd W M202 Syracuse NY 13204

Last updated : 2024-03-26