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* 2ND SHIFT, 3RD SHIFT & WEEKEND PAY RATE DIFFERENTIALS! *
Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day, overnight, and weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours.
Role Summary
In our line of work, customer service means so much more as we are the voice of reassurance on the other line. While our call center never closes and CSR's work rotating holidays and weekends, you'll maintain a steady work schedule.
Rapid's presence in the industry is growing as we continue to shape and define what alarm monitoring means. Using the most modern technology in our monitoring center, our team protects life and property in countless communities by responding to alarm activations, immediately contacting customers and providing necessary assistance; including confirming a false alarm and dispatching first responders in the case of a true emergency. As an essential member of our team, you will also provide excellent customer service over the phone to ensure the satisfactory resolution of any questions or concerns regarding customers' alarm systems.
No prior industry experience is necessary! We pride ourselves in our training and provide fully paid, extensive 4-week instruction in our state-of-the-art classroom training environment.
Location
On site in Syracuse, NY.
Start dates Available
Start your 4-week training on one of the dates below:
Responsibilities
Qualifications
COVID-19 Requirements
Available Positions
What awaits you at Rapid Response
About Rapid Response
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it's a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!
Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.
Additional Information
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.
CSD1
INDRR3
PI817b9a25be15-31181-34357107
Full Time
$38k-48k (estimate)
05/04/2024
05/17/2024
rrms.com
SYRACUSE, NY
500 - 1,000
1992
RUSSELL R MACDONNELL
$50M - $200M
Rapid Response Monitoring is a Syracuse, NY headquartered company founded in 1992 as a premier, electronic security monitoring service provider serving a national (and now international) client base that consists of security alarm installers of every type and their customers. The proud recipient of The Monitoring Association's (formerly CSAA) 2016 Central Station of the Year award, Rapid Response has state-of-the-art facilities in Syracuse, NY and Corona, CA that are custom designed and maintained to exceed all industry monitoring standards and ergonomic & workplace standards. Rapid Responses ...work areas and on-site training center have been cited as the best in the business, and recently received the Society for Human Resource Management Employer of Distinction Award for Best Work Environment. Rapid was also nominated by the Syracuse CenterState CEO as an Economic Champion for their expansion and development of new local jobs. Rapid Response is committed to continued investment in its people, technology and programs, and its original objective: Serving clients, who want to exceed the expectations of their own customers, grow their businesses, and being the best provider of monitoring services, protecting lives and property, anywhere. Licenses: AL: #440 | AR: #CMPY.0001302 | AZ: #20832 | CA: #ACO 5498 | CA: #ACB 5700 | CT: ELC.0106120 | DE: #02-168 | DE Fire: #CSRSL-0003 | FL #EF0000213 | IL: #127-001246 | MD: #107-904 | MI: 3601205230 | NV: #NV20131073243 | NY: #12000266592 | OK: #648 | OR: #0183 | RI: #5875 | TN: #834 | TX: #B09590 | TX Fire: #ACR-2020 | UT: #4800448-6501 | VA: #11-2850 | WA: #602 323 440
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