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Summary
The Opportunity
Hyatt seeks an enthusiastic LV1 Global Service Desk Supervisor to join our Global Technology Support (GTS) department. In this role, you will be collaborating closely with the broader LV3 support teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The Supervisor Global Service Desk will provide leadership in the day-to-day operations of Hyatt’s Global Service Desk LV1 team. This position is responsible for the Level 1 support team that makes up the Global Service Desk. The supervisor will lead the team, assigning work, developing process improvement initiatives, and implementing of Hyatt GSD support processes. The supervisor will manage day to day operations of the team, prioritize projects, and attend support meetings. The supervisor will also lead the management of the “follow the sun” support model with support teams in Germany and China. This person needs to be global and have a solid understanding of AI, Self-Service, process-driven driven, and automation.
Qualifications
Experience Required:
Experience Preferred:
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
Full Time
$78k-99k (estimate)
03/16/2024
05/15/2024
The job skills required for SERVICE DESK SUPERVISOR include Service Desk, Leadership, Process Improvement, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a SERVICE DESK SUPERVISOR. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by SERVICE DESK SUPERVISOR. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for SERVICE DESK SUPERVISOR positions, which can be used as a reference in future career path planning. As a SERVICE DESK SUPERVISOR, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary SERVICE DESK SUPERVISOR. You can explore the career advancement for a SERVICE DESK SUPERVISOR below and select your interested title to get hiring information.