The IT Service Desk Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Service Desk Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Service Desk Supervisor monit ...ors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The IT Service Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an IT Service Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.More Show Less
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Company Description. Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Safelite. Job Description. Does this position interest you. . You should apply. –. even if you don’t match every single requirement. We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you...
Does this position interest you. You should apply – even if you don’t match every single requirement. We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The primary function of the Service Desk Supervisor is to provide leadership and coaching support for the ITSD team. T...
The Service Desk Supervisor supervises procedures related to identification, prioritization and resolution of end user requests including monitoring, tracking, and coordination of Service Desk functions. This job plans, directs and evaluates processes, functions and staff associated with Information Technology Service Desk operations to cover 365/7/24 support operation. This job also evaluates IT Service Desk effectiveness, identifies training an...
The Service Desk Supervisor supervises procedures related to identification, prioritization and resolution of end user requests including monitoring, tracking, and coordination of Service Desk functions. This job plans, directs and evaluates processes, functions and staff associated with Information Technology Service Desk operations to cover 365/7/24 support operation. This job also evaluates IT Service Desk effectiveness, identifies training an...
The Weaver Experience. Weaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative and entrepreneurial workplace culture. Our leaders truly care about the well-being of all our employees and encourage them to pursue their ambitions. While our business is based i...
A wonderful new opportunity has become available at a state-of-the-art, award-winning acute care hospital for an IT Service Desk Supervisor. Located outside of the Reno Nevada area, this hospital is well-respected and part of a fantastic healthcare system. This patient-centered, non-profit, 220 bed hospital was voted one of the best places to work in Nevada and holds numerous awards including Best Regional Hospital by U.S. News and World Report. ...
Company. iAutomation, a high technology distributor of industrial automation components, has an immediate opening for an. IT Service Desk Supervisor. in. North Attleboro, Massachusetts. iAutomation’s product offering includes machine control, motion control, sensing and vision, safety systems, mechanical components and stages. We offer engineered systems and services to provide OEM and end user customers a complete automation solution. Descriptio...
