146 Front Desk Supervisor Jobs in Chicago, IL
The Willows Hotel is Hiring a Front Desk Supervisor Near Chicago, IL
As a Hotel Front Desk Supervisor, you are responsible for overseeing the operations of the front desk and ensuring exceptional customer service for guests. Your duties typically include:
Supervising Front Desk Staff: You'll lead a team of front desk agents, providing guidance, support, and training as needed. You'll ensure that staff are properly trained in hotel procedures, guest services, and using hotel software systems.
Guest Relations: You'll handle guest inquiries, complaints, and special requests, ensuring that all guests have a positive experience during their stay.
Check-In and Check-Out: You'll oversee the check-in and check-out process, ensuring that it is smooth, efficient, and welcoming for guests. You may assist with resolving any billing or reservation discrepancies.
Room Assignments: You'll coordinate room assignments based on guest preferences, availability, and special requests. This includes managing room inventory and ensuring accurate records of room status.
Cash Handling and Reporting: You'll be responsible for handling cash transactions, including processing payments, managing cash floats, and reconciling daily financial reports. Attention to detail and accuracy are crucial in this aspect of the role.
Safety and Security: You'll enforce hotel security procedures and ensure that front desk staff are vigilant in maintaining a safe environment for guests and employees. This may involve monitoring security cameras, responding to emergencies, and coordinating with other departments in case of incidents.
Communication: You'll serve as a point of contact between guests and other hotel departments, such as housekeeping, maintenance, and reservations. Clear communication skills are essential for conveying information accurately and efficiently.
Administrative Tasks: You may be responsible for various administrative duties, such as managing room reservations, updating guest information, and preparing reports for management.
Training and Development: You'll continuously train and develop front desk staff to maintain high standards of service delivery and professionalism. This includes coaching on customer service skills, hotel policies, and procedural updates.
Problem Solving: You'll need to be resourceful and proactive in resolving issues that arise during shifts, whether they involve guest complaints, technical difficulties, or staffing challenges.
Overall, as a Front Desk Supervisor, you play a vital role in ensuring the smooth operation of the front desk while maintaining a high level of guest satisfaction and service excellence.
BASIC FUNCTION
- Work alongside Guest Service Agents to ensure the accurate completion of shift checklists
- Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness
- Identify strengths and weaknesses, recognize teachable moments
- Give arriving guests a verbal orientation of the hotel and all hotel amenities while providing information on our history, mission, specific location
- Answer all phone calls (internal and external) promptly and knowledgeably, always ensuring complete and accurate information.
- Promote teamwork and quality service through daily communications and coordination with other departments. Notify sales of any possible group and/or event inquiries/bookings.
- Clear, open and frequent communication is crucial to ensure that hotel services are coordinated to provide the best possible guest experience.
- Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards using the hotels reservations system
- Up-sell rooms where possible to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.
- Process cancellations, revisions and information updates on changes within the reservations system.
- Assist in the updating/merging/completion of Guest Profiles to fill all mandatory fields
- Review all arriving/departing Guest Profiles; research pertinent information/preferences
- Build authentic rapport with all guests, recognizing repeat business
- Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.
- Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take ownership of the front office zone to ensure the area is clean, well-organized and all materials necessary for the completion of a successful shift are easily accessible and readily available; develop organization systems with your supervisor
- Foster a pleasant work environment with positive energy, lead by example
- Set the expectation that all internal correspondence, including shift emails, must be current, accurate and contain all pertinent pass-on information.
- Act as co-concierge with front office colleagues, using knowledge of immediate area, services, attractions and events to assist guests with local information and any concierge needs
- Follow property-specific Standard Operating Procedures; provide input for revisions, new protocols
- Working with your supervisor, make necessary adjustments to SOPs to streamline and simplify
- Learn to process TA Commissions, OTA Reconciliations
- Be knowledgeable of fire and emergency procedures
- Ensure all cash handling and credit policies are followed
- Follow established key control policy
- Monitor room availability throughout your shift, reviewing daily the selling status of the hotel
- Perform all other duties as directed by immediate supervisor
- Perform duties in other departments, to include one shift in Housekeeping, as needed
- Build a strong working relationship with counterparts at hotels within our comp set
Address: 555 W Surf S Chicago, IL - 60657
Property Description: The Willows Hotel
Property Number: 7275
Job Summary
Full Time
$39k-54k (estimate)
03/25/2024
06/29/2024
The job skills required for Front Desk Supervisor include Front Office, Guest Service, Customer Service, Housekeeping, Problem Solving, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
02/04/2022: Providence, RI
They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
12/22/2021: Paramus, NJ
Provides technical support to front desk and housekeeping staff when needed.
01/04/2022: Tucson, AZ
Prepare monthly reports and budget for front office department.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Provides effective sales effort at Front Desk to maximize room revenue.
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Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
02/05/2022: Bangor, ME
Step 3: View the best colleges and universities for Front Desk Supervisor.
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