PURPOSE OF POSITION: To provide a safe, secure and comfortable environment for youth, employees and visitors of Mercy Home for Boys & Girls. To perform all receptionist and security related duties.

Schedule: Wednesday & Thursday 6am-2pm, Friday 2pm-10pm, Saturday & Sunday 4pm-10pm

ESSENTIAL QUALIFICATIONS:

• Security experience preferred.
• Experience in reception or customer service preferred.
• Ability to monitor activity and security cameras and detect and appropriately act on security issues.
• Ability to interact effectively with the all employees, youth, residents’ families, volunteers and the general public.
• Ability to display professional appearance, a pleasant disposition, and helpful attitude.
• Excellent customer service interpersonal, oral, and written communication skills.
• Proficiency in PC systems, including Microsoft Word as well as the ability to become proficient in other software packages and programs (such as Security Software).
• Ability to read and write detailed reports. Ability to follow oral and written instructions.
• Ability to maintain confidentiality.
• Ability to maintain professional demeanor while exercising judgment and discretion in work.
• Ability to lift to occasionally lift, carry and put away parcels weighing up to 30 pounds.
• Ability to attend required Agency trainings and maintain necessary training compliance including CPR, First Aid and AED training.
• Maturity and sensitivity to cultural and individual differences.
• Commitment to the mission, values, and goals of the Agency.
• Ability to see, hear and speak clearly.
• Ability to remain calm and patience in stressful situations.
• Regular and predictable attendance including holidays, weekends and overnight shifts.

ESSENTIAL FUNCTIONS:

• Provide security coverage for the schedule provided or as needed.
• Monitor all security camera monitors for suspicious activity and take appropriate action.
• Be able to operate the gates remotely.
• Prepare security reports for shifts worked commenting on 1) security of all doors and windows 2) physical condition of campus 3) suspicious people or activities, etc.
• Be a helpful, courteous and professional representative of Mercy Home for Boys & Girls, demonstrating cross-cultural sensitivity and discretion.
• Greet visitors, check them in following Agency procedures, and call staff to receive and escort their guests.
• Accept all phone calls promptly and transfer to appropriate extension, or provide information in response to inquiries about the Agency.
• Call police or fire department when appropriate, such as for fire, thefts, robberies, suspicious activity, altercations on campus, etc.
• Maintain dialogue with Residential Programs staff regarding youth curfews, AWOL youth, and other youth-related concerns.
• Issue and track all Agency keys and van credit cards.
• Accept all packages, and donated items and label them appropriately.
• Assist and track any employee purchases delivered to the front desk and log in and out packages on a daily basis.