7 IT Service Desk Analyst Jobs in Chicago, IL
Dotdash Meredith is Hiring an IT Service Desk Analyst Near Chicago, IL
About Your Contributions:
- Reporting to an IT Service Desk Team Lead, as a member of the IT Service Desk team, provides support to the Dotdash Meredith staff, including desktop support issues primarily on-site, and remotely as needed. Support may take place in person or via phone or Zoom.
- Manage ticketings and queues for the IT Service Desk, providing exceptional support and resolution times.
- Ensure provided support meets SLAs.
- Participate in the On-Duty rotation covering walkup support, Slack, and ticket management.
- First point of escalation for all desktop issues including after-hour and weekend support for business-critical functions.
- Assist with application provisioning and deployment of new equipment to end-users and new staff.
- Provide backup support for conference and Zoom support.
- Assist with hardware repairs through vendors.
- Assist with management and auditing of hardware inventory, as well as software site licenses.
- Create, manage, and maintain internal technical documentation as is relevant to the team.
- Assist with ad-hoc and team projects as needed.
About You:
- 4 years of experience in a technical support role
- Bachelor’s degree preferred
- Outstanding customer service powers
- macOS and Windows 10/11 proficiency
- Mac and PC hardware troubleshooting
- Knowledge of Google Workspace and Office 365
- Basic networking skills
- Strong desire to learn new technologies and systems
- Zoom and Zoom room support experience
- Comfortable working with ticketing systems such as Zendesk and Jira (cloud) Service Desk
- Ability to work occasionally after hours and on weekends for maintenance and as part of our on-call rotation.
- Industry certifications are a plus
Job Summary
Contractor
$56k-69k (estimate)
07/08/2023
05/23/2024
The job skills required for IT Service Desk Analyst include Customer Service, Technical Support, Service Desk, Networking, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Analyst positions, which can be used as a reference in future career path planning. As an IT Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Analyst. You can explore the career advancement for an IT Service Desk Analyst below and select your interested title to get hiring information.
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