The Opportunity

Hyatt seeks an enthusiastic Product Analyst to join our Product Management team where you’ll join a team of global field professionals who love what they do. In this role, you will be collaborating closely with the broader Global Hotel Operational Services team where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedules

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Product Management Analyst advocates for our hotels to ensure that technology does not hinder our colleagues from providing efficient service and meaningful experiences to our guests. As a Product Analyst, you will be responsible for prioritizing work, projects, and services that interact with core operational platforms. This includes vendor management, collaboration with internal Hyatt stakeholders, being responsible for evaluating organizational needs, and recommending suitable business and technical solutions to assist hotels. Additional responsibilities include defining new solutions to support operations and documenting new system implementations. This position will focus on the Medallia Concierge and Sertifi platforms and report to the Manager of Product Management & Deployment.

• Define performance objectives and determine acceptable use of applications.

• Accurately represent business needs to the project team for hotel delivery and colleague adoption.

• Document and execute the design of User Acceptance Testing (UAT) cases and scenarios.

• Provide recommendations for procedural improvements toward existing and new solutions.

• Apply subject matter expertise in evaluating business operations and processes during the product or procedural investigation.

• Overseeing standardization of applications supporting business needs.

Experience Required:

• 5 years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, Reservations, or Recreation with experience with hotel application usage and business impact.

• While not a traveling job, this role could require travel globally for meetings and to champion the support of our hotel operations.

Experience Preferred:

• Experience with Opera PMS, Colleague Advantage, HotSOS, Medallia Concierge, Sertifi, Credit Card processors

• Demonstrates qualities as a leading subject matter expert in technical solutions used at the hotel

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.