The Opportunity

Hyatt seeks an enthusiastic Deployment Manager to join our GPGS PMO (Global Property & Guest Services Project Management Organization) team. In this role, you will be collaborating closely with the broader Global Hotel Operational Services team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedules

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Deployment Manager of the GPGS PMO team will work with the Senior Deployment Manager to design global project-specific deployment strategies to evolve the project delivery of systems into both hotel operations and within our contact center hubs as required. Responsible for assessing, analyzing, and identifying an optimal deployment strategy for projects or new technologies handed over from product owners for implementation to Hyatt hotels or within contact center hubs. The Deployment Manager will identify where work can be shifted from hotel or contact center colleagues to the deployment team, will identify the skill sets needed and organize appropriate training for the deployment team, will partner with vendors of solutions to strategize the most efficient path for success, and will build the deployment timelines for each project. Once complete, the Deployment Manager will present and train the overall strategy to the deployment team to kick off implementation.

• Assist with the design and development of a deployment plan that emphasizes reducing the time and effort of hotel and/or contact center colleagues.

• Create customized deployment activity schedules and work closely with product owners and vendors to ensure feedback and requests are being addressed as needed.

• Ability to communicate deployment plans and strategies to resources clearly and succinctly, ensuring their success in leading hotels and contact centers through the deployment journey.

• Identify skills and training needed for the implementation of each system and organize training for deployment teams.

• Collaborate with the activation and adoption teams to maintain continuous improvements in the delivery of technology to hotel operations.

• Work effectively across functions, regions, operating models, and brands by developing strong working relationships with peers, hotel colleagues, and contact center colleagues to deliver successful services.

• Colleagues are also encouraged to visit Hyatt properties regularly to maintain updated business practices along with on-the-job coaching.

• Global travel required.

• Demonstrate a commitment to Hyatt’s core values.

• Opportunities to participate in Hyatt’s Diversity & Inclusion activities.

Experience Required:

• Diverse hotel management experience in Operations (5 years)

• Managing projects with multiple waves

• Developing training for a global audience (3 years)

• Ability to maintain confidentiality with information or items as required

• Excellent verbal, written, and interpersonal skills

• Adaptable and with the intellectual ability to thrive in a demanding, fast-moving, and customer-focused environment

Experience Preferred:

• Bachelor’s degree preferred or equivalent work experience with a major hotel company

• CAPM preferred or equivalent work experience

• Ability to perform analysis, define new processes, recognize process improvements, and drive technology initiatives and projects

• Experience with core Hyatt Systems – Opera, Reserve, SynXis, Envision, PRiO, Colleague Advantage – along with supporting applications – Point of Sales, Digital platforms, Spa applications, and Guest Services applications.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.