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ABOUT US
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.
We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.
OUR CLIENT
Location: Chicago, IL HQ (REMOTE)
Industry: Healthcare Technology (SaaS)
Company Size: 50
What They Do: Our client is a cloud-based software platform and patient engagement technology that automates the collection of patient-reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitor their recovery.
Contact HirexHire for more client information
THE ROLE
The Technical Support Analyst plays a crucial role in prioritizing customer satisfaction by optimizing their experience with our product, network, and services. This individual provides technical assistance and support to customers, resolves software-related issues, and ensures customer satisfaction. Ideally, this individual is tech-savvy with strong organizational and problem-solving skills.
This role is fully remote.
WHAT YOU WILL DO
WHAT YOU WILL NEED
NICE TO HAVE
WHAT OUR CLIENT OFFERS
• Competitive Salary
• Flexible, Unlimited PTO
• Health, Dental, and Vision Insurance
• Performance Bonuses
• Company 401K
• Professional Development Opportunities
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. HirexHire is dedicated to building diverse and inclusive teams for our clients, so if you are excited about this role but your experience doesn’t perfectly align, we encourage you to still apply! We may have another fit for you!
Full Time
$68k-85k (estimate)
02/15/2024
04/16/2024
The job skills required for Technical Support Analyst include Technical Support, Customer Service, Problem Solving, Help Desk, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.