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The Customer Success Specialist at Hester & Cook Design Group, Inc. is a key role within the company, supporting the Visual & Design team as well as Customer Success. This highly relational individual is comfortable building relationships, has strong project management skills, is detail and solution-oriented, and comfortable with technology. Additionally, this individual is passionate about delivering best in class support to the entire Hester & Cook team.
CUSTOMER SUCCESS TEAM PRIMARY DUTIES AND RESPONSIBILITIES:
Platform and Infrastructure Support
Wholesale Market Support
Qualified individuals will possess the following attributes:
SUPERVISION RECEIVED:
Works under the general direction of the Customer Success Team Lead with a dotted line to the Chief Strategy Officer.
REQUIRED TRAINING:
Ability to demonstrate the competencies as outlined in this job description pertaining to Microsoft Office products.
QUALIFICATIONS:
WORKING CONDITIONS:
Employee reports to Hester & Cook Corporate Office at 2728 Eugenia Avenue, Nashville, TN 37211 Hester & Cook provides access to healthcare benefits upon hire.
EXPECTATIONS FOR ALL EMPLOYEES:
Supports the organization’s mission, vision, and guiding principles. Email cover letter and resume with references to careers@hesterandcook.com, using subject line “Customer Success Specialist”. Interviews will be scheduled beginning immediately.
Full Time
$52k-65k (estimate)
05/16/2023
05/14/2024
hesterandcook.com
NASHVILLE, TN
50 - 100
Private
$10M - $50M
If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Specialist job description and responsibilities
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
03/23/2022: Springfield, OH
Build relationships with executive decision-makers.
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Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
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Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
03/10/2022: Las Vegas, NV
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
01/24/2022: Bloomington, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Specialist jobs
Develop a customer success strategy.
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Build customer loyalty through feedback.
04/04/2022: Savannah, GA
Enterprise account management experience.
02/20/2022: Portsmouth, NH
Experience working with SaaS products.
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Experience managing accounts for a product that solves complex problems across many business units.
03/24/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Success Specialist.