1 Customer Success Coordinator 1 Job in Nashville, TN
Please and Thank You is Hiring a Customer Success Coordinator 1 Near Nashville, TN
Job Type: Full-Time
Location: Nashville, TN
Company Info: Please & Thank You is a collective of individuals specializing in touring, experiential events, brand partnerships, digital development, commerce, and logistics. We combine market-specific technology, years of experience, and world-class partners to provide a suite of services that helps to power touring experiences & web presence for some of the largest artists in the world. Learn more at please.co.
Role Summary & Responsibilities: As a team member, you'll work with a friendly group of people and spend your workday live chatting with fans. We're looking for someone with a helpful disposition, strong listening skills, and high-level cognitive skills to understand and address our fan's problems.
- Take calls, answer support tickets and chats
- Read and respond to P&TY email and other communication channels
- Stay in touch with the P&TY team via Slack
- Be generally enthusiastic about and familiar with what our music clients are doing
- Be flexible with scheduling (extended or changed hours for specific pre-sales are mandatory)
- High school diploma or GED
- 1-2 years of customer service experience
- Reliable transportation to and from the office
- Provide exceptional customer service and professionalism when interacting with customers and peers
- Serve customers by responding to inquiries and issues via various forms of communication, including email, text, live chat, and phone
- Investigate and resolve specific issues related to customers; identify and escalate priority issues; and route issues to the appropriate resource
- Work with the support team to identify specific needs and expectations
- Assist in general support tasks as needed by the supervisor
- Maintain continuous knowledge of events and products being offered by our company
- Strong writing skills
- Ability to work independently
- Ability to handle occasional customer challenges with grace and patience
- Strong problem-solving skills and attention to detail
- Other duties as assigned
- Experience working with Gorgias
- Experience with Google suite (Email, Drive, etc.)
- Proficient knowledge of Excel
- Experience working with Tailored Mail
- $18-$19 an hour
- Health, Dental and Vision Benefits
- 401K Matching
- PTO
Job Summary
Full Time
Restaurants & Catering Services
$44k-56k (estimate)
03/28/2024
05/27/2024
pleaseandthankyoulouisville.com
Louisville, KY
<25
Restaurants & Catering Services
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The following is the career advancement route for Customer Success Coordinator 1 positions, which can be used as a reference in future career path planning. As a Customer Success Coordinator 1, it can be promoted into senior positions as a Customer Success Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Coordinator 1. You can explore the career advancement for a Customer Success Coordinator 1 below and select your interested title to get hiring information.
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