As a Customer Service Specialist, you'll be at the forefront of our mission to support families in safeguarding their futures. Serving as the initial point of contact for our clients, you'll guide them through the process of protecting their loved ones, ensuring they feel confident and secure. In return, you'll receive a competitive compensation package.
Responsibilities:
Build quick rapport with clients, educating them on the importance of various protection services.
Utilize effective sales techniques and problem-solving strategies to showcase products and services, offering tailored solutions to meet each customer's needs.
Address inquiries regarding various protection services and provide follow-up support to customers.
Assist customers with billing inquiries and scheduling appointments.
Guide clients through necessary paperwork and processes via phone.
Respond promptly to emails and handle inbound/outbound phone calls.
Essential Functions:
Utilize office equipment such as personal computers, printers, and telephones.
Demonstrate specific vision abilities including close vision and focus adjustment.
Communicate effectively in English, verbally and in writing.
Maintain effective telephone communication for extended periods.
Demonstrate attention to detail, active listening, and multitasking abilities.
Adapt to a moderate noise level in the work environment.
Join our team and make a meaningful impact by helping families secure their financial futures in a supportive and rewarding work environment.
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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf