Hiring Process :

• Apply online
• Written Screening
• Interview(s)
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen and breath alcohol test
• Onboarding

Benefits :

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual / Bereavement / Military Leave

Accepting Applications until filled.

Starting Salary Range $36,354 - $46,348

B Shift- 2 : 30pm-11pm (Thursday- Monday, off days Tuesday, Wednesday)

Job Summary : The Customer Service Representative (Information Center) is responsible for assisting customers at BNA. Our customer service representatives provide information on the services available at the airport and wayfinding.

Other responsibilities include BNA's lost and found service, paging, assisting customers in the navigation of BNA and providing information to our customers.

Representatives assist in customer service programs provided at BNA. Additionally, the team provides information to customers on accommodations, hotels, restaurants, and points of interest in and around Nashville.

Essential Job Duties :

• Maintains information center files.
• Operates lost and found service and other customer service programs.
• Reports deficiencies of service in janitorial and housekeeping conditions.
• Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Provides information to customers such as check-0n procedures, airline counter locations, baggage checking and retrieval, concourse and gate locations, airline schedules, and ground transportation.
• Supports MNAA's commitment to its culture and values, including integrity, service, teamwork, and innovation.
• Relationship Building : Skill in establishing and maintaining effective and professional working relationships with others.
• Provides information to customers such as check-in procedures, airline counter locations, baggage checking and retrieval, concourse and gate locations, airline schedules, and ground transportation.
• Provides announcements or pages over the public address system as requested.
• Provides literature and assists the public regarding tourist accommodations, hotels, restaurants, and historical points of interest.
• Provides customer service to non-English speaking travelers using the language line service.
• Maintains updated brochure list, and orders brochures as needed.
• Maintains traveling public comment log and prepares monthly report.
• Ability to respond using positive language, to airport users.
• Assists in scheduling and conducting tours of the airport terminal building.
• Orders and maintains uniforms for information center staff.
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics :

• Skill in using a personal computer, the internet, and other Microsoft or other software programs.
• Knowledgeable in the operation of common office equipment, such as telephones, copiers, etc.
• Understands or has the ability to understand the general operations of an airport.
• Ability to listen patiently and communicate clearly with airport users.
• Ability to respond using positive language, to airport users.
• Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.

Qualifications : Required :

Required :

• H.S. Diploma or equivalent.
• At least one year of experience in a customer service-related field.

Preferred :

• Associate's Degree in a related field.
• 2-4 years experience in the hospitality, customer service or related field.

Last updated : 2024-04-24