54 Customer Success Manager Jobs in Nashville, TN
Holcim Building Envelope is Hiring a Customer Success Manager Near Nashville, TN
Customer Success Manager
WHO IS HOLCIM?
As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
WHO ARE HOLCIM PEOPLE
Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
- Fostering and maintaining a positive and motivating continuous improvement team mindset and culture;
- Best-in-class process development and execution;
- Critical KPI development, tracking and delivery;
- Strong relationships with internal and external sales organization;
- Implementation of new state-of-the-art technologies;
- Strategic project management.
- Customer Order Management;
- Strong work process adherence across the end-to-end process. Working closely with other functions for order delivery success;
- Establishes and manages performance metrics for customer service team members.
- Delivers to Targets;
- Critical understanding of present-day results and trends to escalate support needed for risk mitigation and proactive problem resolution;
- Establishes best-in-class work processes and service levels;
- Increase scalabilities for all processes to drive and optimize operational improvements.
- Team Management;
- Motivate team members and foster cross team learning for a positive employee experience;
- Develops and implements training and quality assurance programs for new hires and experienced employees;
- Manages team member development needs and performance results.
- Continuous Improvement;
- Identify ways to simplify customer service operations processes utilizing continuous improvement analysis and audits;
- Supports system enhancements and automation to support a fast-paced, growth environment;
- Ability to independently lead projects to meet executive and organizational requirements;
- Experienced in root cause investigation methods and leading improvement projects;
- Acute ability to adapt to change management.
- End to End Alignment;
- Cross-functional understanding within the end-to-end Integrated Supply Chain (Planning, Logistics, Distribution, and Manufacturing);
- Manages team and Plant/ Manufacturing collaboration efforts
- Customer Complaint Management;
- Strong ability to communicate with customers and build loyalty-based relationships;
- Develops and implements methods to record, assess, analyze, and improve customer complaints/ feedback; Tracks progression to complaint performance metric targets;
- Identifies opportunities for improvement based on customer complaint data, driving to reduced and quickly resolve issues for the customer.
- Education
- Bachelor’s degree in a related discipline.
- Experience
- Minimum of eight (8) years of related work experience;
- At least five (5) years of management/leadership experience in Integrated Supply Chain, customer-facing role, and/or Manufacturer-B2B;
- SAP Business expert in the O2C space; Excel mastery and analytical skills.
YOUR HOLCIM EXPERIENCE
At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
Job Summary
Full Time
$95k-134k (estimate)
03/29/2024
05/28/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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