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As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30 years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.
What does our values-based culture offer you?
A collaborative work environment
A mission-oriented mindset
Work-from-home flexibility
A chance to grow your career
All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!
We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.
We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.
Your Role As a HealthStreamer
Position Summary
The Customer Success Advisor is responsible for partnering with customers to define the vision, strategy, goals and assess strengths and vulnerabilities of existing operational processes and practices.
Essential Duties and Responsibilities
You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.
The ideal candidate will lead strategic definition and design of scheduling and capacity management solutions.
The CSA engages with assigned customers to track strategic goals, drive outcomes, and facilitate initiation of strategies and processes that support optimal use of the Scheduling and Capacity Management solutions.
You will build and maintain customer satisfaction, drive incremental sales, expand customer reference status, and define short and long-term vision.
The Customer Success Advisor will be a trusted advisor to our prospects and clients and use industry expertise along with consulting skills to solve their most critical business challenges.
What You Will Need to be Successful
Education, Experience and Knowledge Required
Minimum 10 years proven track record of successfully leading results-oriented healthcare initiatives, customer management, change management, or healthcare consulting experience is required.
5 years clinical experience in a healthcare setting is preferred
Minimum undergraduate clinical and or business degree, advanced degree preferred (i.e., MBA, MHA, MPH)
Strong consulting, process improvement, communication, collaboration, and interpersonal skills
Multi-customer management experience strongly preferred
Strong working knowledge of hospital/nursing operations
Strong analytical skills and attention to detail
High level of motivation and a desire to work independently to achieve goals
Relates well to prospects and/or customer
Proficiency in the current regulatory environment as it relates to quality and reporting.
Familiar with the governing bodies who oversee clinical healthcare operations on a national and international basis
This position will require travel, estimated at 10% or as needed.
Skills and Abilities Required
Excellent verbal and written communication skills
Ability to work with various stakeholder groups across an organization
Skilled at assisting clients translate data into actionable information
Ability to create and deliver client facing presentations, education, and training materials
Executive presence and business acumen
MS Office proficiency including advanced level Excel
Passionate Advocate. Strengthens relationships and builds advocacy while delivering measurable results.
Agile Solution Seeker. You're a problem solver who always can find the right answer even in times of fast-paced change.
Insatiable Appetite to Learn. You're always learning, growing, questioning, and challenging "what has been done before."
Meets commitments, works independently, handles change, sets personal standards, stays focused under pressure, tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development, holds themselves as well as other team members accountable for performance and results.
Demonstrated ability to think broadly and see both the big picture and small-scale impacts of change
Able to work independently and within team environment
Benefits
HealthStream offers a comprehensive benefits package to eligible employees, including:
Medical, Dental and Vision insurance
Paid Time Off
Parental Leave
401k and Roth
Flexible Spending Account
Health Savings Account
Life Insurance
Short- and Long-Term Disability
Medical Bridge Insurance
Critical Illness Insurance
Accident Insurance
Identity Protection
Legal Protection
Pet Insurance
Employee Assistance Program
Fitness Reimbursement
If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!
Other
Software & Cloud Computing
$57k-73k (estimate)
04/05/2023
05/13/2024
healthstream.com
LAUREL, MD
500 - 1,000
1990
Public
DAVID JACKSON
$200M - $500M
Software & Cloud Computing
HealthStream provides software-as-a-service based solutions for the healthcare industry.
The following is the career advancement route for Customer Success Advisor positions, which can be used as a reference in future career path planning. As a Customer Success Advisor, it can be promoted into senior positions as a Customer Success Associate III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Advisor. You can explore the career advancement for a Customer Success Advisor below and select your interested title to get hiring information.