346 Customer Care Manager Jobs in Nashville, TN
DISCIPLESHIP MINISTRIES is Hiring a Remote Customer Care Manager
Remote Customer Care Manager - Must live in Nashville, TN area
Responsibilities:
The Customer Care Manager uses high-level problem-solving skills to resolve complex customer issues and is the escalation point for challenging customer issues. Is extremely skilled in multiple custom software systems and innovatively uses those systems to piece together information needed to resolve problems. Processes information quickly and efficiently and crafts questions to get to the heart of a customer’s concern.
Oversees the call center representatives and their work. Determines appropriate staffing levels and monitors processes, identifies, and provides training as needed for representatives. Has a deep knowledge of the organization and identifies appropriate staff involvement needed to resolve customer concerns.
The successful candidate will continually maintain working knowledge of all company products, services, and promotions. Required to work in one or more multiple skill sets over various customer contact channels and must have a deep passion for solving problems and serving constituents.
Qualifications:
- One to three years' of working in a customer service environment, preferably as a manager - Required
- Bachelor's degree or equivalent work experience - Required
- The successful candidate must have excellent record keeping, time management, and internal and external communication skills
Hours:
- Full-Time position available
- Monday - Friday - daytime hours
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan and employer matching
- Tuition reimbursement
- Vision insurance
Discipleship Ministries is an Affirmative Action Employer. M/F/D/V EEO.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Location:
- Nashville, TN (Required)
Work Location: Remote
Job Summary
Full Time
$82k-106k (estimate)
04/13/2024
08/09/2024
discipleshipministries.net
Farmington, PA
<25
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The job skills required for Customer Care Manager include Customer Service, Problem Solving, Communication Skills, Time Management, Life Insurance, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Manager positions, which can be used as a reference in future career path planning. As a Customer Care Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Manager. You can explore the career advancement for a Customer Care Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
04/24/2022: Gary, IN
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
04/15/2022: Laramie, WY
They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
02/16/2022: Gastonia, NC
Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
02/14/2022: Las Vegas, NV
Maintain accurate records and document all customer service activities and discussions.
02/09/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
03/05/2022: Saint Cloud, MN
Practice active listening and figure out a plan to help customers right then and there.
05/08/2022: Hartford, CT
An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
05/09/2022: Wilmington, DE
Customer service managers must also create an environment where employees feel valuable to the organization.
04/21/2022: Evansville, IN
The customer service manager must be able to work with people with different needs.
03/03/2022: Birmingham, AL
Step 3: View the best colleges and universities for Customer Care Manager.
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