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Business Development and Customer Care Representative
$156k-191k (estimate)
Full Time | Ancillary Healthcare 2 Weeks Ago
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FIRST CALL AMBULANCE is Hiring a Business Development and Customer Care Representative Near Nashville, TN

Position: Business Development and Customer Care Representative
Location: Nashville, TN
Definition:
Business Development and Customer Care Representative works with local Vice President of Operations and Directors of Operations in marketing for and gaining new emergency and non-emergency Ambulance service contracts.
Business Development and Customer Care Representative serves as customer support for all current emergency and non-emergency contracted and non-contracted customers.
Minimum Requirements:
  • Must have healthcare industry experience.
  • Must have solid verbal and written communications skills.
  • Must have solid business management and administrative skills.
  • Must be proficient with all Microsoft Office software packages.
  • Must be able to work independently with a minimum of oversight and direction.
  • Must have training and education in sales, marketing and third-party payor relations.
  • Bachelor’s degree in business, marketing, healthcare management or related area.
  • Telemedicine – Telehealth knowledge or experience desired but not required.
  • Ambulance Service - Emergency Medical Services knowledge or experience desired but not required.
Physical Requirements:
  • The ability to reach, push and pull.
  • The ability to sit or stand for long periods of time.
  • The ability to complete all job duties during any and all hours of the day and night.
  • The ability use mouse or keyboard to input data into computer over long periods of time.
  • The ability to view graphic and text data on multiple computer screens for long periods of times.
Reports To:
  • Vice President of Operations
Coordinates with and supports local Directors of Operations.
Specific Duties:
  • Works with the Vice President of Operations on developing and implementing local strategic plans.
  • Works with local Vice President of Operations and Directors of Operations in marketing for and gaining new emergency and non-emergency Ambulance service contracts.
  • Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
  • Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
  • Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
  • Ensures security of buildings, vehicles, equipment, supplies, systems and all other company property.
  • Acts at all times with his/her personal safety in mind, as well as the safety of others.
  • Maintains security and privacy of all company and patient information at all times in accordance HIPAA and all other local, state and federal regulations.
  • Maintains security and privacy of all confidential and proprietary company information at all times in accordance with company policy.
  • At all times sets an example of professionalism and leadership for others to follow.
  • Assures all company goals, objectives and procedures are followed on a daily basis.
  • Performs other duties as directed by management.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$156k-191k (estimate)

POST DATE

04/24/2024

EXPIRATION DATE

06/23/2024

WEBSITE

firstcall-ambulance.com

HEADQUARTERS

DICKSON, TN

SIZE

500 - 1,000

FOUNDED

2004

CEO

MICHAEL K ROSS

REVENUE

$10M - $50M

INDUSTRY

Ancillary Healthcare

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About FIRST CALL AMBULANCE

First Call Ambulance is a private ambulance provider offering a comprehensive suite of scheduled and emergency transport services to a variety of healthcare providers, public entities, and other organizations. The companys mission is to administer patient care and transport with compassion, integrity, and professionalism, recognizing and satisfying the specific needs of each individual, and improving patients quality of life. First Call maintains the industrys most rigorous training, certification, and professional development standards for all licensed EMTs and paramedics, and employs the mos...t advanced technology, equipment, and processes to achieve exceptional customer service and superior operational efficiency. More
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