Summary/Objectives. Develop end user pricing for strategic and enterprise customer opportunities for products and services proposed using specially priced programs, including hardware, software, equipment service, managed services and professional services. Through thorough analysis of proposal components and pricing strategy, prepare financial analysis identifying target end user price and resulting margin for each component of deal and overall ...
Summary/Objectives. The primary responsibility of the Regional Shop Manager is management of Shop processes and performance of an assigned region within RJ Young's footprint. This person will be liaison between Sales, ER submissions group, Distribution Managers, assigned Regional Shop activity, and Operations Managers. They will report to Region's Operations Manager. The Regional Shop Manager is responsible for standardizing Shop processes within...
Summary/Objectives. The Regional Billing Specialist processes sales and leasing contracts, uses financial software to accurately bill equipment, sets up cycle invoicing records in a timely manner, calculates credits. all with a high level of attention to detail, and in accordance with all policies and procedures. They will work with clients to ensure accurate and timely invoicing through billing software, Excel, and other methods. The Regional Bi...
This individual will be responsible for prospecting daily in an assigned territory to find potential sales opportunities, maintaining and upgrading current customer base, consistently meeting and exceeding monthly sales quota with acceptable profitability and demonstrating and training on products and services. This individual will also be responsible for identifying and providing solutions for current business problems. Responsibilities Include....
Summary/Objectives. The Aftermarket Administrator will assist both the Parts and Supplies Warehouse Managers with day-to-day administrative duties. This individual will need a working knowledge of the roles and responsibilities of the Parts and Supply teams. The Aftermarket Administrator will be required to work within RJY’s inventory control system software, E-Automate. This person will be required to assist with shipping, receiving, and purchas...
Summary/Objectives. TheService Desk Technician provides front-line and immediate support for day-to-day issues for all clients and is responsible for receiving, creating, triaging, and resolving service request and incident tickets via phone, email, and other internal systems. They will resolve issues in a timely manner according to internal SLA and while using excellent notetaking and documentation, as well as keeping open lines of communication...
Summary/Objectives. The Systems Engineer will be responsible for working in conjunction with Managed IT staff to manage and maintain customer networks. They will work with the Project Manager to ensure project tasks are completed as assigned, and perform as a contributing member of the Engineering Team to ensure customer networks are secure and functioning at target performance standards and reliability. Essential Functions. Reasonable accommodat...
Summary/Objectives. The System Administrator will design and oversee local area networks, wide area networks, and network segments. Daily tasks may include installing, upgrading, and monitoring software and hardware. The. System Administrator will maintain the essentials such as operating systems, business applications. security tools, webservers, email, laptop, and desktop PCs. Essential Functions. Reasonable accommodations may be made to enable...
Summary/Objectives. The IT Services Field Technician is responsible for working with the Technology Solutions team to implement solutions into a customer’s environment, resolve day-to-day support/install issues, execute work tickets for specific jobs/ projects, assist with escalated service-related items, and provide support to engineers and project managers for the completion of projects. This individual will be the “boots on the ground” as it r...
Summary/Objectives. The Enterprise Business Development Representative is responsible for prospecting and closing new enterprise level businesses. Essential Functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develop new business utilizing networking and existing relationships to expand current business with new offerings and target ZBA accounts. Work with Sales teams to pro...
Major. Goals and Responsibilities. Will ensure the proper placement and organization of equipment from initial receipt to eventual final placement. Will be responsible for the verification of all receipts into the warehouse. Interact with inventory control personnel to report any deviations in count, damage, etc. Coordinate with Equipment Request Coordinators to pull boxed equipment and place in shop to set-up line. Notify shop of machines in que...
Major Goals and Responsibilities. Field inbound calls in a professional manner. Respond to and resolve customer questions. Research possible solutions to customer issues. Enter incoming service and supply requests. Follow up with customers when necessary. Perform other miscellaneous duties as directed by the Customer Care Manager. Research and respond to billing inquiries from customers including questions regarding meter readings, program types,...
