What are the responsibilities and job description for the Inside Sales Specialist position at RJ Young?
Summary/Objectives
RJ Young is seeking an Inside Sales Specialist to be the first point of contact for inbound and outbound sales opportunities. This role supports our sales team by qualifying leads, engaging prospects, and helping drive revenue growth through excellent customer interaction and follow-up.
As an Inside Sales Specialist, you’ll play a critical role in our sales process by engaging with prospects at the earliest stages. You’ll handle inbound inquiries, perform outbound outreach, and ensure qualified leads are delivered to our Account Executives with accurate and thorough information.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answer inbound phone calls, web leads, emails, and live chats
- Perform outbound calls and emails to qualify potential and existing customers
- Research and gather detailed information on leads to support the sales team
- Enter and maintain accurate data in the CRM system
- Follow up with Account Executives to ensure timely lead handoff
- Cold call prospects to help set appointments for the sales team
- Confidently use Microsoft Office tools, including Excel and Word
Work Environment
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
- Ability to sit for long periods of time
Position Type/Expected Hours of Work
- Full time, Monday through Friday, typically 8am – 5pm
Required Education and Experience
- Bachelor’s degree in communication, business, marketing or related field
- 2-3 years experience in similar sales role
- Strong communication and interpersonal skills
- Strong organizational skills and attention to detail
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.