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Customer Care Agent
ABM Nashville, TN
$34k-43k (estimate)
Full Time | Business Services 1 Month Ago
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ABM is Hiring a Customer Care Agent Near Nashville, TN

Hourly Wage: $14.75 to $15.75.
Shift: Full-Time, Days | Overnight - Including weekends.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, http://visit ABM 2023 Employee Benefits | Front Line Team Members (Programa de beneficios de ABM).
Position Summary Details:
The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort. Passenger services positions are very customer service oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week (example only).
Essential Functions:
  • At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
  • Interact with passengers in a positive interpersonal way.
  • Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights).
  • Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
Responsibilities:
Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are:
  • In-terminal plane transfers, originating passengers, or destination-arriving passengers.
  • Assist passengers at baggage claim as necessary.
  • Coordinate with dispatcher for assignments (dependent on airport).
  • Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft.
  • Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$34k-43k (estimate)

POST DATE

03/02/2024

EXPIRATION DATE

05/23/2024

WEBSITE

abm-autovermietung.de

HEADQUARTERS

CHABONS, AUVERGNE-RHONE-ALPES

SIZE

1,000 - 3,000

FOUNDED

1997

CEO

PATRICK ALAIN MARCEL BOISSAT

REVENUE

$50M - $200M

INDUSTRY

Business Services

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The job skills required for Customer Care Agent include Customer Service, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Care Agent positions, which can be used as a reference in future career path planning. As a Customer Care Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Agent. You can explore the career advancement for a Customer Care Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Agent job description and responsibilities

The Customer Support Agent must be helpful, knowledgeable, and articulate when speaking to customers about the business’s product and services.

04/16/2022: Trenton, NJ

They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

02/24/2022: Sacramento, CA

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

03/06/2022: Little Rock, AR

Keeping records of customer interactions, transactions, comments, and complaints.

03/24/2022: Harlingen, TX

They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to.

02/28/2022: Lima, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Agent jobs

Responding promptly to customer inquiries.

01/30/2022: Mcallen, TX

Acknowledging and resolving customer complaints.

02/16/2022: Stockton, CA

Processing orders, forms, applications, and requests swiftly.

04/05/2022: Portsmouth, NH

Communicating and coordinating with colleagues as necessary.

03/25/2022: Fairbanks, AK

Managing a team of junior customer service representatives.

01/23/2022: Reading, PA

Step 3: View the best colleges and universities for Customer Care Agent.

Butler University
Carroll College
Cooper Union
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Providence College
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