• Responds to and triages member communications related to activities, requests, matches, other. Communication channels include email, phone, other vehicles.
• Supports recruitment and enrollment processing of new TimeBank members with communications, background screening, orientation/information session scheduling and readiness, database account creation and follow-up.
• Helps with preparation, testing and communication of monthly calendar of events and other programmatic announcements.

• Documents and enters member information and activities in program database and other tracking tools. 

• Supports Senior Manager and Director with data reporting and quality checks.

• Supports Specialists by organizing and implementing classes/activities including registration, reminders, attendance, tech support, etc.

• Additional duties as assigned.

Minimum Qualifications:

• High School Diploma
• 1-2 years’ experience in professional capacity working in customer-facing environment, such as community building and engagement, volunteer management, customer service
• Computer and virtual/remote technology proficiency
• Bilingual in English and Spanish,

Preferred Qualifications:

• Superior organizational skills
• Trust and consensus builder, adaptable, flexible and patient
• Critical thinking, solutions-oriented and creative
• Strong organizational and record-keeping
• Data driven mindset
• Results oriented
• Excellent oral/written communication, empathetic listener

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.