Responsibilities

• Provide professional and administrative support to the Director and the Assistant Directors of Provider Relations

• Manage calendars. Coordinate with multiple internal departments and external personnels to secure in person and virtual meetings and conferences, as directed..

• Prepare meeting agendas and compile documents in advance.

• Vet and address calls, resolve complaints and respond to inquiries on the telephone, in person, and in writing; forward to appropriate parties to ensure inquiries are resolved in a timely manner. Track and report on inquiries received to ensure resolution.

• Research QNXT, Cactus and other systems as appropriate to address inquiries.

• Generate, prepare, and initiate correspondence and reports using Excel, Word, or other Microsoft applications.

• Assist with budget preparation and submission. Distribute reports and time sensitive materials on projects and due dates to Provider Relations leadership team

• Secure and distribute time sensitive documents and reports to providers and hospitals as directed.

• Create slides and charts for presentation using Power Point and Visio; ensure presentations are user friendly, professional and data is displayed accurately

• Monitor and follow up on production and executive summary reports to ensure timely submission.

• Maintain staff attendance records, vacation requests for review and approval, and process timesheets

• Order office supplies and submit departmental expenses and invoices (i.e. staff training, staff travel, conferences/webinars, software licenses, etc) through Finance System (Oracle) timely.

• Document, track, and report on inquiries, appeals, escalated issues, and project plans, including its progress

• Perform additional duties and projects as assigned by management.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred

• Minimum four (4) years Administrative Assistant or Coordinator experience providing support to management level required; and two (2) years of work experience in a health plan/health related organization preferred

• Intermediate skill level in Microsoft Office 365 applications including SharePoint, PowerPoint, Teams, Word and Excel required - ablility to create reports, formulas and maintain statistical data required; knowledge of other Web Based Systems (ADP, QNXT, Oracle) preferred

• Excellent interpersonal and communication skills both oral and written

• Must have high ethical standards and high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated integrity, honesty, poise, tact, and diplomacy.

• Organizational skills with demonstrated ability to juggle multiple competing tasks and demands, establish priorities and follow through on assignments; Excellent attention to detail a must

• Must be able to interact and communicate with individuals at all levels of the organization in a professional manner

• Ability to work well under pressure to meet deadlines, multi-task, make sound judgments, and prioritize work assignments

• Must be able to interact and communicate with individuals at all levels of the organization in a professional manner