GumGum is looking for an experienced, passionate Channel Manager to join an exciting and entrepreneurial division within GumGum: our Data Division. The Verity™ team sits within the Data Division and operates as a small-but-mighty startup within the greater GumGum ecosystem, therefore would be the ideal place for someone who thrives in a fast-growing, dynamic environment. This is also the first role of its kind within the organization, so if you like paving new pathways and building new businesses, this is the role for you. 

The Verity™ Channel Manager is responsible for owning operational support and revenue growth for Verity™ within our media division. This role will partner with our Strategy, Sales, Account Management and Programmatic teams to provide expertise and best-in-class support specific to our GumGum Verity™ platform. Reporting into the Director, Verity™ Customer Success, the Verity™ Channel Manager ultimately drives deep partnerships both internally and with our clients, and they are accountable for the successful planning and execution of Verity™ data across programmatic video & display campaigns.

This position will serve as a trusted advisor within GumGum’s media division, and they will be a key support in the engagement, success, retention and growth of Verity™ customers. They are a trusted voice and subject matter expert on activating Verity™ Contextual & Brand Safety data, connecting with every function in the business to drive success for our customers. This role understands the realities of our customer’s businesses and their objectives and innovates on the best way for Verity™ to become an integral and impactful part of our clients’ businesses.

Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing in the local area listed in the job description for business needs including some or all of the following: client interaction, team interaction, timezone, etc.

#li-remote

What You'll Achieve

• Serve as the Media Sales & Operations Teams’ Subject Matter Expert for Verity™
  • Collaborate effectively with cross-functional partners (Sales, Account Managers, Programmatic Solutions Managers, Operations) to drive success for our customers and Verity™; be accountable for processes & SLAs across all stages of the client lifecycle
  • Provide internal expertise and pre-sale support on programmatic video (CTV/OLV) to our strategy and sales teams
  • Be the trusted advisor and champion of Verity™ both internally and with our customers; accountable for advertiser satisfaction, retention, and growth
  • Advise on Video PMP deals and Pre-Bid activations leveraging Verity™ Contextual Data; support key stakeholders customers on strategy, set up, and targeting best practices
  • Support pods with customer relationship growth and expansion in programmatic video and pre-bid campaigns; work with Account Managers and Sales to identify upsell opportunities and areas for increased value and adoption with Verity™
  • Leverage Verity™ insight tools to support Strategy in building cookieless data strategies; drive feedback cycle with Product to shape new reporting features and data visualization
  • Build and own feedback loops with sales & operations team to synthesize customer feedback and identify key opportunities to influence product strategy and direction
• Support of Verity™ Platform
  • Oversee client segment activation & troubleshooting in DSPs; report to the Director, Verity™ Customer Success on overall deal, volume, health & revenue trends 
  • Partner closely with Director, Verity™ Customer Success to actively support department initiatives to continue to refine and enhance Verity™ Customer Success at GumGum
  • Support Verity™ team in driving successful roll-out of new Verity™ solutions and market launches related to video & pre-bid activations; partner with Marketing to facilitate trainings cross-functionally 
  • Report to Director, Verity™ Customer Success on operational gaps or deal trends that could put revenue at risk; identify opportunities for growth initiatives 
  • Continuously increase knowledge and understanding of programmatic video and the CTV space, serving as a first-line consultant

Skills You'll Bring

• Bachelor's Degree or equivalent experience required
• 4-5 years of experience in Customer Success, working closely alongside Strategy, Sales and/or Buying teams
• Experience with online advertising and the Programmatic ecosystem
• Experience with leading meetings and creating presentations: Google Slides, Powerpoint 
• Strong knowledge and experience in the digital landscape is required; specifically in Programmatic advertising
• Proven track record of successfully owning client relationships and driving retention and growth through strategic support
• Prior experience working with Programmatic video (CTV/OTT/OLV) is required
• Prior experience working in DSPs or SSPs highly preferred 
• Prior experience working with Cookieless data solutions a plus, ideally in the Contextual space
• Familiarity with Salesforce.com
• Proactive, with ability to self-direct through multiple concurrent projects
• High sense of urgency, driven with ability to understand and prioritize initiatives
• Success at building and maintaining relationships, and work cross-functionally with internal and external teams 
• Ability to thrive in a constantly changing, fast-paced, highly collaborative environment; comfortable with navigating in start up environment
• Ability to build trust quickly, navigate difficult conversations comfortably, and maintain strong relationships across several different teams
• Natural evangelist for the product in-market, capturing the hearts and minds of influential decision makers
• A passion to solve market problems using technology
• Collaborative and effective communicator
• Strong attention to detail 
• Comfortable with ambiguity and agility as priorities move rapidly
• Ability to catch the vision and direction of the product and pragmatically execute to deliver results
• Integrity and emotional intelligence: will need to create relationships and collaborate with a wide range of internal teams, always acting with the best interest of the company in mind, and handling sensitive/confidential information
• Excellent interpersonal skills

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from ($79,000 - $96,000) annually. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.