Overview

Your Home Improvement Company - Project Manager

Your Home Improvement Company is a full-service remodeling contractor that has offices spread throughout Wisconsin, Minnesota, North Dakota, South Dakota, Montana, Nebraska, Michigan, Colorado and Portland. At Your Home Improvement Company, we want every Upper Midwest homeowner to experience the joy of a beautiful, comfortable, and cost-effective home, and we’re here to bring your original dreams to life with our stylish and affordable home remodeling.

We’re proud to offer a full suite of interior and exterior renovation services, including:

• Windows
• Doors
• Roofing
• Bathroom Remodeling

Before we can ensure the high standards of our quality services, we first have to build a team of reliable and dedicated professionals. Every Your Home Improvement Company employee is an ambassador of our core values and is devoted to ensuring customer satisfaction.

With our continued growth we are seeking a Production Manager to provide managerial oversight, supervision, training, and leadership to the production division of Your Home Improvement Company, which includes the following primary components:

• Project Measurements for assigned market(s)
• Onboard & Manage Installation crews for assigned market(s)
• Oversee Installation for assigned market(s)
• Warranty/Service Repair for assigned market(s)
• Office Management for assigned market(s)

Responsibilities

PROJECT MEASUREMENTS:

As new contracts are sold by the Sales Division, proposals are emailed to you and uploaded to I360. These are to be contacted promptly within 72 hours so they can be completed within 5 business days of the Sale. Field Measurements are to include completion of the following:

• Introduction
• Confirm contract details outlined on the proposal
• Complete appropriate Measurement documents to be submitted to the Ordering Department
• Take all pertinent jobsite photos to assist the Ordering Department in supplying adequate and accurate materials for the installation as well as provide the potential installer with a comprehensive understanding of the scope of work
• Provide the customer with a realistic timeframe for installation based on initial approximate installation timeframes, material turnaround, and manpower availability
• Explain customer communication process going forward and give an introductory explanation of the installation process. This should include items such as paperwork completion, jobsite prep, and most importantly Final Payment details
• Highlight any potential installation concerns, discrepancies between customers expectation and proposal components, and any other Hold reasons. These are to be promptly relayed to the Sales Department as well as the Ordering Department so the correct steps can immediately be taken to rectify the concerns.

WARRANTY/SERVICE REPAIR: 

All our products carry an extensive manufacturer warranty backed by a matching labor warranty. Your responsibility is to Assess, Order, and Service all qualifying service repairs for your location.

• Contact customers with a new service within 3 working days to either diagnose over the phone if possible, and if not to schedule a time to inspect visually to properly assess the service concern.
• Submit assessments to the Service Department for proper tracking, including material order and photo documentation
• At assessment, supply the customers with a realistic timeframe for completion and outline the process for returning to complete the work
• If the service is due to poor workmanship on an install under 1 year from completion, supply photos to the installer along with the necessary Back Charge Documentation so that they may choose to either complete the service in a prompt time frame, or accept a deduction on owed funds in order to have another installation crew make the repairs

OFFICE MANAGEMENT: 

Maintain a clean and organized warehouse area for products and supplies. Order additional stock supplies for crew pick-up in advance of jobs.

• Call in dumpster removal promptly as necessary
• Keep load area neat, clean, and free of debris
• Organize return materials and communicate with the Warehouse/Delivery Department to ensure a prompt pickup
• Manage and maintain Service materials necessary for service repair
• Review I360 reports and establish a dialogue with your Sales department to address any pertinent hold reasons promptly

Qualifications

• High School diploma or equivalent
• Minimum of 5-years project management / measuring / customer service experience
• Experience with complex scheduling
• Excellent attention to detail
• Word processing and spreadsheet skills
• Ability to develop and establish good interpersonal relationships
• Great phone etiquette and verbal/writing skills
• Flexibility & adaptability, ability to work in a fast-paced environment
• General home remodeling knowledge preferred

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Your Home Improvement Company is an Equal Employment Opportunity Employer

#INDYHICO