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** Customer Care Coordinator**
**Job Category****:** Customer Service **Requisition Number****:** ACCOU001490 Showing 1 location **Job Details**
**Description**
**The Ideal Candidate**
The primary function of the Customer Care Coordinator position is to build and maintain strong relationships with assigned Wholesale accounts. This role serves as the primary liaison between customers and the sales force and is responsible for processing, reviewing, and handling all activities from order placement to product delivery. Excellent communication skills, professionalism, and a positive attitude are required to ensure that a high level of customer satisfaction is maintained. Quality service to both internal and external customers is expected.
**How You Will Make an Impact**
* Process and maintain customer orders received via telephone, email, fax, mail or Electronic Data Interface (EDI).
* Answer telephones and investigate / communicate the appropriate answer on all customers and sales representatives requests and inquiries (i.e., check order status, inventory status, merchandise availability, prices, etc.).
* Good follow up and follow through is needed on all accounts within specified region(s).
* Set up new customer accounts and maintain master files, as necessary.
* Work closely with Distribution Center and Traffic Department to insure proper shipping and labeling instructions are met on customer orders (review Routing Guides).
* Work closely with Returned Goods Department for proper handling of customer returns.
* Issue Return Authorization Forms and create hand billing, when necessary.
* Trace customer shipments and provide proof of delivery to customer, Credit Department, Traffic Department, or the Adjustment Department, as required.
* Work closely with other Account Coordinators to adequately resolve customer deductions in a timely manner.
* Provide general administrative support to include filing, scanning, printing / updating reports, and mailing invoices/ credit memos to customers.
* Provide internal support to Sales, Marketing, Product Development, Merchandising, Distribution Center and Credit Department personnel.
* Seek process improvements and provide feedback to Director, Customer Service.
* Other responsibilities and duties as assigned.
**Experience and Skills You'll Need to Have**
* High school diploma required, Bachelor preferred
* Minimum of four (4) years experience in customer service and/or sales related field
* Strong computer skills with the ability to quickly learn in-house order management system and report writer
* Excellent keyboarding and 10-Key (number pad) skills
* Good follow-up and follow-through techniques
* Ability to handle multiple tasks
* Able to use good business judgment
* Excellent verbal and written communication skills
* Team player with effective interpersonal skills and customer focused attitude
* Critical thinking and problem solving skills
* Self- motivated individual willing to see all assignments to completion
#LI-CC1
**Qualifications**
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Full Time
$37k-49k (estimate)
04/27/2024
05/10/2024
The following is the career advancement route for Customer Care Coordinator positions, which can be used as a reference in future career path planning. As a Customer Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Coordinator. You can explore the career advancement for a Customer Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Coordinator job description and responsibilities
Customer care coordinator document reports, resolve complaints, and process orders and payments.
02/12/2022: Florence, AL
They also take orders from the customers, process their payments, and explain the features and functions of the product.
01/09/2022: Miami, FL
Customer care coordinators also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
01/14/2022: Nassau, NY
Achieved sales goals and service performance requirements through new customer sales, sales of accessories and by providing excellent customer satisfaction.
03/09/2022: Benton Harbor, MI
They are professionals who are responsible for addressing customer needs and ensuring they have a good experience.
01/29/2022: Salem, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Coordinator jobs
Those Customer Care Coordinators who do attend college, typically earn either a Business degree or a Health Care Administration degree.
02/04/2022: Salisbury, NC
Most of the time, a customer care coordinators has a certain quota to reach and works under a manager's supervision.
03/17/2022: Reno, NV
Customer care coordinators are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
03/10/2022: San Jose, CA
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
03/03/2022: Florence, SC
There are various methods for resolving problems and conflicts used by the customer service coordinator.
02/14/2022: Buffalo, NY
Step 3: View the best colleges and universities for Customer Care Coordinator.