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Customer Experience Coordinator
$44k-57k (estimate)
Other 1 Month Ago
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Ryman Hospitality Properties is Hiring a Customer Experience Coordinator Near Nashville, TN

The Customer Experience Coordinator supports the Acquisition & Experience Marketing department's initiatives in planning, executing, and tracking marketing programs such as email, SMS, website, digital and offline paid media, etc. The Coordinator will support the build and deployment of various channel marketing efforts across all the iconic entertainment brands within the Opry Entertainment Group (OEG) umbrella, including Grand Ole Opry, Ryman Auditorium, ACL Live, Category 10 and Ole Red.
  • Maintain documentation to ensure marketing plan tracking is up to date and accurately reflects campaign support. Create plan summary presentations for leadership
  • Assist with QA and maintenance of tracking systems for paid marketing campaigns and traffic advertising assets to appropriate partners.
  • Build and send email and SMS prospect and customer communications.
  • Update websites and monitor content for accuracy.
  • Track invoices and update expenses for approved project budgets. Receive, code, and prepare invoices for signature, processing, and filing following departmental guidelines.
  • Set up accurate tracking URLs and naming conventions for marketing campaigns across channels to evaluate and monitor campaign performance on an ongoing basis.
  • Gather, interpret, and distribute standard campaign and customer reporting data, providing leadership with key highlights.
  • Perform other duties as assigned.
Requirements:
Education
  • Bachelor's degree in Business, Marketing, Journalism, Public Relations or Communications preferred
Experience
  • 2 years hands-on experience in marketing
Knowledge, Skills and Abilities
  • Excellent written and verbal communication skills
  • Strong attention to detail, including organizational and project management skills
  • Must be a self-starter and able to independently manage multiple priorities at once, move projects forward, prioritize tasks, and meet deadlines
  • Demonstrated focus on driving customer satisfaction
  • Firm grasp on various marketing platforms, channels, and best practices, including social, digital, website user experience and email marketing
  • Video editing skills a plus

Job Summary

JOB TYPE

Other

SALARY

$44k-57k (estimate)

POST DATE

03/25/2024

EXPIRATION DATE

07/20/2024

WEBSITE

rymanhp.com

HEADQUARTERS

NEW YORK, NY

SIZE

>50,000

FOUNDED

1925

TYPE

Public

REVENUE

$500M - $1B

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About Ryman Hospitality Properties

Ryman Hospitality Properties specializing in group-oriented, destination hotel assets in urban and resort markets.

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The following is the career advancement route for Customer Experience Coordinator positions, which can be used as a reference in future career path planning. As a Customer Experience Coordinator, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Coordinator. You can explore the career advancement for a Customer Experience Coordinator below and select your interested title to get hiring information.

TJX Companies
Part Time
$41k-53k (estimate)
2 Months Ago
Volunteer Corporate Credit Union
Full Time
$68k-88k (estimate)
5 Days Ago

If you are interested in becoming a Customer Experience Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Coordinator job description and responsibilities

They highlight friction points that need to be addressed or present results of customer feedback.

03/24/2022: New Orleans, LA

A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.

02/27/2022: Tucson, AZ

The job of a customer experience manager requires aligning various organizational teams with the wants and needs of the customer.

02/06/2022: Moline, IL

The customer success manager refers to a leadership position overseeing teams or may only refer to direct client relations.

01/05/2022: Mesa, AZ

Greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel.

01/07/2022: Knoxville, TN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Coordinator jobs

Ability to understand and analyze data, helps them track trends and customer actions.

02/01/2022: Passaic, NJ

Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.

03/24/2022: Lebanon, PA

A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.

02/28/2022: Corpus Christi, TX

Demonstrated knowledge of customer expectations and requirements.

01/30/2022: Columbus, MS

Direct the Customer Experience team on areas of customer engagement to deliver exceptional customer service and build brand loyalty.

02/15/2022: Chicago, IL

Step 3: View the best colleges and universities for Customer Experience Coordinator.

Butler University
Carroll College
Cooper Union
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Providence College
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