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Customer Experience Supervisor
MARINE LAYER PBC Nashville, TN
$58k-75k (estimate)
Full Time 0 Months Ago
Save

MARINE LAYER PBC is Hiring a Customer Experience Supervisor Near Nashville, TN

Job Description

We're looking for someone pretty special to help us slang a few tees and get the word out about Marine Layer. This is not a typical retail position because we are not a typical company. While selling shirts and maintaining the store are both very important, we primarily want someone who is personable, self-motivated and 110% committed to the success of their store and the brand as a whole.

We believe that our secret sauce (if you will) lies in the fun, charismatic people that work at Marine Layer. We need someone who can represent our lifestyle and company culture from hundreds of miles away. While we will (of course) be involved in brand experience, training and merchandising, it is very important for you to be genuinely excited about engaging with our customers, employees and the brand.

Scope

In addition to finding someone who relates to our 7-day weekend vibes, we are looking for an Customer Experience Store Supervisor who has experience in the following areas:

  • Customer Experience: Key word here is experience. We want our teams to talk and engage with customers in an interesting way (not just a normal retail way). You should be (pretty) funny, (very) charismatic and love being the host of a good party.
  • Leadership: We want someone who is passionate about keeping a team happy, engaged and challenged. There's a big difference between managing a team and leading a team.
  • Merchandising: Our product needs to look good and sell well in our stores. It's important for you to have a keen eye for merchandising and visual standards. Don't fret if you aren't already a merchandising master... we'll help train your visual eye.
  • Operations: We aim for operational excellence. Following guidance from HQ, tasks should be completed completely and on time. 

This position will report to the Store Manager

Qualifications

Desire to work in a start‐up (ish) environment.

 A lot of people say they want to work at a small company; not as many people really know what that means. Here it means we all work very hard, we believe deeply in the future of this company, and we all do a lotta bit of everything.

Success in a Retail Leadership Role.

 The size of your previous company and the product category you've worked in are not important to us. If you have great leadership skills and a positive attitude, you can succeed here.

Culture Fit.

This is a close-knit group that gets along extremely well. We all work hard, but manage to have a lot of fun along the way. We're all working towards the same goal of making Marine Layer something special and if you are on board for that, you'll fit in really well.

Perks
  • Competitive pay and bonus
  • Clothing allowance and generous discount
  • Paid time off
  • Health, Vision and Dental Insurance available
  • 401k with Matching
  • Flexible Spending Accounts
  • Parental Leave

TO APPLY

Please have a look at our website and shoot jobs@marinelayer.com your resume and a thoughtful email about why you'd be a great match for Marine Layer. Cover letters are for the birds…

Marine Layer is proud to be an equal opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities.

Must be flexible to work non-traditional work hours including days, nights, weekends, and holidays.

Job Summary

JOB TYPE

Full Time

SALARY

$58k-75k (estimate)

POST DATE

05/28/2023

EXPIRATION DATE

05/29/2024

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The job skills required for Customer Experience Supervisor include Leadership, Futures, Merchandising, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Experience Supervisor positions, which can be used as a reference in future career path planning. As a Customer Experience Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Supervisor. You can explore the career advancement for a Customer Experience Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Supervisor job description and responsibilities

Responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.

02/22/2022: San Jose, CA

Build a strong team and shape staff behaviors to accomplish desired results.

03/03/2022: Laramie, WY

Provides direction to the Customer Service Division by assigning, directing and reviewing work of staff.

03/24/2022: Norfolk, VA

Responsible for the day-to-day performance of a small group, either a team, a department or a shift.

02/09/2022: Grand Rapids, MI

Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.

02/07/2022: Albany, GA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Supervisor jobs

Have a customer-centric approach to work.

02/11/2022: Trenton, NJ

2+ years of work experience in a similar position.

02/04/2022: Anderson, IN

Proficient knowledge of customer service and standard office practices and procedures.

01/28/2022: La Crosse, WI

Bachelor’s degree or equivalent combination of education and experience.

03/05/2022: Washington, DC

Previous experience as an operations supervisor or similar role.

02/17/2022: San Antonio, TX

Step 3: View the best colleges and universities for Customer Experience Supervisor.

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