Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Care Coordinator today with TriStar Southern Hills Medical Center.

Benefits

TriStar Southern Hills Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a Patient Care Coordinator. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The Patient Care Coordinator is responsible for the programs and resources that support the coordination of ED patients through complex healthcare environments for the optimization of care, outcomes, and patient experience. Responsible for facilitating patient follow-up through coaching, information transfer, and communication in order to improve continuity of care, enhance the medical management of complex disease, and streamline the intervention process. The Patient Care Coordinator guides patients through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes while consistently providing exceptional customer service. Serves as a point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing clinical and supportive care services. Additionally, the Patient Care Coordinator drives and fosters a culture of patient and family-centered care and service excellence while improving the patient and family experience and patient relations.

What you will do in this role:

• In this role, you will review patient case lists generated by technology-enabled data triggers to identify patients that could benefit from intervention
• Your role communicates with physicians (in the hospital and in the community) about patients' potential for referral / follow-up treatment
• You will schedule follow-up appointments, as noted by the physician, and provide information and reminders to patients & physician offices
• You will coordinate, investigate and resolve consumer grievances concerning the quality of care complaints by providing a formal grievance mechanism for the hospital
• You will understand problem resolution processes
• Your role directs the effort to collect, analyze, and evaluate consumer satisfaction data
• You may assist with discharge call backs to patient
• You will utilize feedback to facilitate systems improvements to better meet the consumer's needs
• Your role supports the accountability scorecard process, e.g. process metrics, patient verbatims, close the loop
• You will provide feedback to leadership through daily communication and weekly status updates in regards to target population in order to enhance care coordination and patient experience.
• You will collaborate with care team members and suggests ideas for development.
• You will participate in frequent patient rounding in order to coordinate, investigate and resolve consumer grievances concerning the quality of care complaints
• Your role significantly improves specific processes; recommends and facilitates initiatives to improve stakeholder value.
• You will demonstrate competency and compassion and performs consistently under routine conditions/situations.
• You will apply appropriate tools and methods to guide patients through the system.
• You will engage providers and patients in a program that will improve outcomes and the efficiency of medical care
• When appropriate, you will update patient and families regarding plan of care, medications and treatments as needed
• You will field non-clinical phone calls and questions from patient/family and when appropriate, provides resources with empathy and compassion
• You will participate in creating an environment and performs job functions in a manner that exemplifies the mission, vision and values of the organization.
• You will encourage collegiality and collaboration when integrating pilot services with other departments.
• You will proactively assist patients with registration process as needed, offers comfort items as appropriate, and demonstrates anticipatory service to patients and families in the waiting area.
• Your role evaluates and provides input regarding the utilization of resources to meet the needs of the target population.

What qualifications you will need:

• Associates Degree required
• Minimum 1 year of customer service experience or patient experience
• Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable).

HCA Healthcare has been named one of the World’s Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Care Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.