Purpose:

The Patient Scheduling Coordinator is responsible for making patient appointments based on care recommendations provided. Tasks may be integrated into another position e.g., intake coordination, inbound and outbound calls, as needed. The position creates an atmosphere of warmth, personal interest, positive emphasis, and a calm attitude when visiting with staff and patients.

There may be some travel associated with this position. Mileage would be paid.

Duties:

The Patient Scheduling Coordinator will efficiently assist patients in navigating the scheduling process for all appointment types.

• Schedule appointments for patients by phone
• Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
• Ensures that updates (e.g., cancellations or additions) are input immediately and re-scheduled.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with operations manager about any system problems.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Performs other duties as assigned.

Competencies

• Accurately enters demographic
• Reconciles end of day reports
• Answers phone calls professionally and promptly.
• Schedules patient follow-up visits.
• Accurately compiles medical records, adhering to state and federal regulations and best practice guidelines.
• Demonstrates competency in Microsoft Word and Excel.
• Types and enters data with accuracy and attention to detail.
• Actively proofreads and edits written communication and patient documentation.
• Effectively directs and organizes daily responsibilities and workflow.
• Establishes and maintains appropriate boundaries with patients, Multidisciplinary Treatment Team, and colleagues.
• Always exhibits a professional demeanor

Requirements

• Education: High School Diploma or equivalent
• up to 10% travel
• Valid Driver's license in good standing.
• Experience: Must have experience working in a medical office environment, preferably in the mental health and substance abuse fields.
• Competent in using computers, email, printers, scanners, facsimile, and multiline phone systems. Previous experience with electronic health records is preferred.

Mission, Vision, and Values: The employee must always overtly support the Company’s Mission and Vision. Given the visibility of this role both internally and externally, the Chief Compliance Officer must be an exemplary model of the Company’s Values of Respect, Excellence, Visibility, Integrity, Dedication, and Accountability.

Continuing Education: Employees are expected to participate in appropriate continuing education. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing.

While this job description is intended to accurately reflect the job's requirements, the Company reserves the right to add or remove duties from jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required of the job holder based upon business needs.