Full Job Description:

Are you a quick fixer-upper? Do you consider yourself to be an operations geek who can analyze the most minute detail from an Excel spreadsheet? Are you open to changing environments at a moment’s notice? If you found yourself nodding your head to all of these questions, our Scheduling Coordinator position may be right for you!

LabtronX helps keep water safe and clean by ensuring that the equipment used to check the water is accurate and reliable. Over 40 years ago, LabtronX started as a service company, focused on general lab equipment maintenance and calibration. We work for a range of industries on a diverse array of equipment. Hundreds of water facilities rely on our expertise to provide the services needed to maintain their critical equipment.

We have an impact on the way regulations and certifications are written and enforced. With our Accuracy Assurance Program, we visit public utilities regularly to calibrate and maintain their quality control lab and process equipment. We listen, analyze, and adapt to become something greater than what we are now. We aim to provide stellar customer service to our customers. After four decades in this industry, we don’t want to just solve problems — we strive to be the solution!

What You Will Do:

• Help fulfill our mission by maintaining high-quality water for hundreds of communities
• Create and modify the systems needed to provide the Scheduling for the LabtronX Accuracy Assurance Maintenance and Calibration Program
• Look at past jobs and create schedules for 10-15 field technicians to keep things running smoothly
• Plan technicians’ calibration trips based on previous visits
• Account for equipment and allot the time needed to complete the work
• Set up sales orders detailing pricing and assets to be maintained for our customers’ approval a month in advance of the scheduled work
• Meet the monthly deadline to obtain approvals and additional information from our customers
• Ensure that the needed equipment and sales items have been distributed and the technicians are informed before each scheduled trip is due
• Verify that reminders (via postcards and emails) have been sent to inform our customers about the upcoming trip
• Confirm that customers will be provided with certificates and technical information on the equipment our technicians use

What You Will Learn:

• Coordinating general office operations
• Using Google Workspace
• Building, planning, and dispatching regularly scheduled calibration jobs through NetSuite and FieldAware, our mobile field service management software
• Sharpened customer communication skills
• Applying basic water industry theory and operations
• Identifying water quality equipment and their purpose
• Filing and printing (on a limited scale)
• Quality control systems and standards

What We Need You To Bring:

• A friendly attitude!
• Adaptability! We never know what a customer will throw at us and we have to get their schedule adjusted on short notice. There’s no telling what might happen in the field, so the ability to adjust schedules promptly is essential.
• Integrity, to use a set of principles to help make choices in changing or unfamiliar situations
• Belief in the value of a job well done and obtaining results, not just finishing tasks.
• A keen eye for detail
• Logical, systemic thought process
• Drive to become an expert, a leader, and a teacher
• Hunger for knowledge and the courage to ask “why”
• The understanding that no individual or group is complete but constantly a work-in-progress
• Empathy for individuals of diverse backgrounds and experiences and the patience to provide a listening ear
• Proofreading skills for editing a story or report and being able to tell a story with the data given
• Curiosity to experiment and innovate while coming up with a plan of action to implement changes to our processes
• Ability to think tactically, and strategically and process abstract forms of planning

Benefits You Will Enjoy:

• Insurance
• Vacation time
• Company growth may offer you opportunities to hone your skills in areas such as:
• Administration
• Customer Care
• Marketing
• Sales
• Management
• Training
• Technical writing

Preferred And Required Qualifications:

• High school or equivalent (Required)
• Reliable Transportation (Required)
• Logistics experience: 1 year (Preferred)
• You must be authorized to work in the United States

If you read this job posting and you’re saying, “YES, THIS IS ME!” then we look forward to getting to know you :)

Additional Things You Should Know About This Role

• This is a full-time position
• Your salary will be based on experience and the range will be $23-25/hr
• It is required that you be based in Nashville, TN as this job is onsite

For more information on our mission and how you can fit in with our solutions-minded team, visit our website at:

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Are you able to work (in person) in Nashville, TN?

Education:

• High school or equivalent (Preferred)

Experience:

• Logistics: 1 year (Preferred)

Work Location: In person