Position Objective: Provide services as a Project Manager in support of the overall functions of the Office of the Director (OD), Office of Science Management and Operations (OSMO), Office of Workforce Effectiveness and Resources (OWER) within the National Institute of Allergy and Infectious Diseases (NIAID).

Duties and Responsibilities:

• Provide Human Capital Automation Program Support. This position will support the daily Human Capital HR Automation Branch operations.
• Draft business requirements for new HR/human capital applications, as well as enhancements to existing applications
  • Analyze current state processes, leveraging SOPs, job aids, SME interviews, and any other applicable NIH materials.
  • Help identify opportunities to streamline and optimize when drafting the “to be” requirements.
  • Support in identifying and assembling comprehensive and representational integrated project teams.
  • Work with technical PM to schedule requirements gathering/vetting meetings
• Participate in system user acceptance testing (UAT) and related activities (i.e., logistics/scheduling, evaluating/prioritizing/consolidating tester feedback, etc.)
• Develop communications and other change management deliverables HCAB products and services.
• Support business support/tier I helpdesk support for HCAB systems.
  • Triage helpdesk tickets and other inquiries from user community.
  • Partner with technical lead, SMEs, and business owners (if applicable) to design solutions and enhancements to the business/technical hybrid issues, i.e., problems which require a more nuanced solution than the standard technical “bugs” and “glitches”.
  • Manage role data and access for those applications where HCAB systems.
• Support reoccurring data analysis and outreach programs for the major HCAB solutions
  • Analyze usage data and compliance by application and workflow type, establishing standard metrics for completion of primary actions
  • Proactively reach out to users to counsel them through issues with specific cases, or address problematic trends.
  • Utilize this data review not only as a means to promote best practices, but also as a way to elicit feedback, which could result in system improvements.

Basic Qualifications:

• Bachelor’s degree required.
• Advanced knowledge and application Microsoft Office Suite SharePoint, Excel, Word, OneNote, Outlook, PowerPoint.
• Experience in project management including the development of project timelines.
• No prerequisite knowledge of NIAID-specific systems required, however, candidates should have experience in the development or support of HR/human capital systems from the business perspective.
• Experience in gathering and organizing data from multiple sources in logical and/or practical ways to support retrieval and manipulation.

Minimum Qualifications:

• Strong organizational and time management skills.
• Ability to communicate effectively, orally and in writing, with non-technical and technical staff.
• Detail-oriented and possess strong organizational skills with the ability to prioritize multiple tasks and projects.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, email us at recruiting@gapsi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

GAP Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

This position is contingent upon contract award.