We are looking for a dedicated and experienced Director – Human Resources to lead and direct the day-to-day functions of the Human Resources (HR) department including hiring and developing HR direct reports, employee relations management, leave of absence administration, organizational education on HR subject matter and leading and/or participating cross functional projects as HR subject matter expert.

As the Director – Human Resources, you will manage our HR Generalist and HR Assistant teams, work closely with senior leadership, our contact center operations team, and our Recruiting team.

Responsibilities:

• Manage and support fully remote team of HR Generalists and Assistants.
• Provide guidance to Generalist team pertaining to complex/specialized circumstances such as providing reasonable accommodations, investigations, corrective action, and terminations.
• Oversee the daily workflow of the department including but not limited to the HR ticketing process for team member requests.
• Create learning and development opportunities for HR team members.
• Maintain compliance with federal, state, and local employment laws and regulations, and recommend best practices; review policies and practices to maintain compliance.
• Proactively seek knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law for multi-state organization.
• Plan, monitor, and review HR policies, processes, and practices to ensure effectiveness, efficiency, and consistency of application.
• Maintain complaint team member handbook by regularly preparing, updating, and distributing policy updates.
• Champion the onboarding process, ensuring the process provides positive experience for new team members current and of high quality, providing clarity and connection for all employees and their role in relation to the overall vision.
• Partner with the management team to provide HR support to the business as it relates to performance management, team member retention, leaves of absence and training.
• Handle confidential matters with discretion.

Supervisory Responsibilities:

• Recruit, interview, hire, and train new HR team members.
• Provide constructive and timely performance evaluations.
• Handle corrective action and termination of team members as appropriate and in accordance with company policy.
• Perform other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Must have excellent communication (verbal and written) and presentation skills.

• Ability to prioritize tasks and to delegate them when appropriate.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.

• Proficient with Microsoft Office Suite applications.
• Proficiency in using HRIS/HRMS systems.
• Must be able to work in collaborative environment. 

• Excellent time management skills with a proven ability to meet deadlines.

Education and Experience:

Required

• Ten (10) years of human resources experience in a generalist and or business partner role and a minimum of five years managing a team of HR Generalists.
• High school diploma.
• Experience with predominately non-exempt population within a multi-state organization.

Preferred

• Bachelor’s degree in Human Resources or related field or a combination of equivalent education and experience.
• Business Process Outsourcing (BPO) Center Human Resources experience.
• SPHR, PHR or SHRM-CP or SHRM-SCP.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged period of speaking during meetings.
• Must be able to lift 15 pounds at tim

We offer competitive pay and a comprehensive benefit package including:

• Paid Time Off (PTO)
• Paid Holidays
• Medical, Vision and Dental
• Company matching 401K plan
• Employee Assistance Program
• Flexible Schedules

Equal Employment Opportunity

Please note that Ansafone Contacts Centers, LLC (“Ansafone”) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

No Unauthorized Referrals from Recruiters & Vendors

Please note that Ansafone Contacts Centers, LLC (“Ansafone”) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to Ansafone will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.

Fraudulent Employer/Job Posting Warning and Disclaimer

Please note that Ansafone Contacts Centers, LLC (“Ansafone”) makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against fraudulent employer/job posting scams, applicants should take the necessary precautions when interviewing for and accepting employment positions. 

Applicants should never provide their Personal identification numbers including but not limited to social security number (SSN), passport number, driver’s license number, taxpayer identification number, financial account number, or credit card number, birthdates, or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact Ansafone through our website to verify the authenticity of any employment opportunities.