Employment Resources, Inc. (ERI), a Madison-based nonprofit agency, advances the employment, health and financial security of people with disabilities. ERI seeks a full-time Office Manager with exceptional organizational, analytical, communication, and people skills to be the first point of contact with ERI customers.

Join us to assist our team to provide the most effective services for people with disabilities and ensure smooth day-to-day operations. We require top-notch customer service and administrative support to respond to consumer inquiries, implement efficient office processes, manage correspondence, coordinate meetings, complete invoices and maintain accurate service data. The Office Manager is responsible for the following types of work: answering phones, filing, performing special projects such as direct mail projects, proofreading and editing, representing the agency at conferences and other events, and other office related work. This position is also responsible for coordinating all details for meetings and trainings held at ERI’s office or other locations. Some statewide travel is required. The person in this position will be working with adults, youth, and their families.

This position is an in-person position located at our Madison, Wisconsin office.

ERI welcomes individuals from all backgrounds, cultures and experiences to apply for this opportunity. We believe that a diverse and inclusive workforce fosters creativity, innovation, and a stronger sense of community. Join us in our commitment to creating a workplace that values and respects the unique perspectives and contributions of every team member.

Ideally, this person will have:

• Interest in understanding services that assist individuals with disabilities to enhance their financial security, employment, and self-sufficiency;
• Ability to pay attention to details to develop, implement, and continuously improve administrative processes, data integrity, and service efficiencies;
• Marketing and outreach skills; and
• Talent for managing multiple responsibilities, organizing information, and communicating effectively with ERI staff, partners, and customers.

Minimum Qualifications:

• Associate degree, or relevant work experience, or certifications. ERI values direct life experience with this type of work and encourages applicants with diverse backgrounds to apply.
• Five or more years of experience providing administrative management with varied responsibilities including communications, financial and human resource tasks, as well as working with managers, vendors and clients.
• Excellent written and verbal communication skills.
• Advanced computer and software skills required; proficiency with Microsoft products to include Word, Excel, PowerPoint and Outlook, as well as Teams and Zoom. Experience with Salesforce or other comparable customer management platforms.
• Ability to focus on an open workspace surrounded by moderate activity and interruptions.
• Knowledge of best practices, or willingness to learn, regarding person-centered, strength-based interactions with people who have complex disabilities or mental health needs, including the impact of trauma on their lives.
• Knowledge of legal regulations, or willingness to learn, related to confidentiality and privacy requirements, and the ability to always maintain confidentiality and security.
• Excellent attention to detail while working on multiple tasks.
• Strong math skills and financial aptitude. Experience with invoicing preferred.
• Ability to use general office equipment and conduct basic office equipment troubleshooting.
• Ability to work independently with little supervision as well as working collaboratively with others.
• Ability to prioritize and continually meet numerous deadlines for high-volume tasks.
• Ability to work and communicate with a diverse group of people and businesses and adapt communication styles accordingly.
• Pass and maintain required background and security clearance status.
• Ability to travel within Wisconsin.

About ERI

ERI provides a variety of services throughout Wisconsin and nationally. Since 1990, our mission is to practice and promote innovative services to advance employment opportunities, support personal choices, and enhance the well-being of people with disabilities. To learn more about ERI, visit our website: eri-wi.org.

In addition to your resume, we encourage you to share a cover letter that tells us a bit about your professional background and interest in working as part of the ERI Team. Apply at: jobs@eri-wi.org. The search is open until the position is filled.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person