Office Manager

Do you have a passion for helping people? Want to work closely with every position in the office? Are you a problem solver with great customer service skills? If so, being an Office Manager at First Choice Dental is where you should be!

About us

At First Choice Dental we live each day standing behind our mission and making decisions through our core values. While each of our clinics have their own unique culture that makes them special, our underlying alignment on patient care, treatments and protocols makes us First Choice Dental. This ensures that our employees and patients receive the same exceptional care, treatment and messaging at each clinic. We come together as the First Choice Family, as employees and as patients.

Our Mission: We take exceptional care of our people, and our people take exceptional care of our patients.

Our Vision: Delivering best in class dentistry and employee care in the Midwest. First Choice Dental is the top choice for our patients, offering comprehensive care that lasts.

Our Core Values: These are the foundation of First Choice Dental, how we treat each other, our patients and how we do business.

• Humility
• Passion
• Servanthood
• Unity
• Thankfulness

We share these core values, and as new member of our team you can expect the following.

A little about the job

Importance: The Office Manager serves as the primary leader and supervisor in the daily business operations of the clinic by supporting the best team in dentistry to provide the best patient care. Collaborates with the Lead Doctor to align the clinic with the core purpose and beliefs of the company, with strong focus on teamwork and patient experience. Manages the operational procedures, protocols and processes, and the daily financial success of the practice, to help the clinic and company run efficiently.

Responsibilities:

• Creates a culture of continuous improvement, learning, teamwork, professionalism, and commitment to excellence consistent with the mission, vision and values of the organization.
• Manages the consistency of the clinic’s operations in relation to company processes, policies and procedures, and regulatory obligations.
• Completes clinic operations work as needed, including front office responsibilities or clinical support (as appropriate).
• Operates with integrity and treats others with respect. Fosters an environment of openness, trust, teamwork, and staff development. Open to other's views, gives and welcomes feedback, and puts the success of the team above own interests. Leads others to take effective action.
• Executes the clinic strategies and operations to ensure alignment with the company’s objectives in conjunction with the Lead Doctor and Clinic Administrator.
• Serves as primary operations point of contact and provides customer service to patients and staff.
• Leads the overall operational clinic goals, including exceptional service, quality, financial and staff performance. Continually evaluates workflows and outcomes. Collaborates with the Clinic Administrator to make recommendations for improvement, solve problems, and meet clinic goals.
• Oversees front office and clinical staff resource allocation within and across clinics for smooth and efficient business operations.
• Supports hiring, onboarding, training, mentoring and developing staff. Acclimates new employees to the clinic. Evaluates staff training needs, provides on-the-job training, and recruits support for additional training needs.
• In conjunction with human resources, conducts routine performance reviews and addresses employee performance issues with pertinent, supporting documentation.
• Reviews patient feedback and engages the team to develop action plans that improve the patient experience.
• Promptly addresses escalated patient concerns with the Clinic Administrator.
• Supports and ensures promotion and implementation of clinic marketing and community outreach efforts to increase patient growth and satisfaction.

Who are we serving: Great people all over Dane County and surrounding areas

A little about the team

Your site: You will be working with passionate people with multiple levels of experience. This includes clinical and non-clinical staff. First Choice and your site pride themselves on serving each of our communities as your local neighborhood dental office and have been described as big enough to trust yet small enough to care.

Your Team: The team you will be part of is part of the community! Locals who live in or around the area. We enjoy hiring people who want to put roots down and hope you want to do the same.

Qualifications:

• Bachelor’s degree in business, management or healthcare, or equivalent experience is required.
• 3 years of management experience required, ideally in the dental or health care industry.
• 2 years of dental or health care operations experience preferred, including front office or clinical services.
• Demonstrates strong leadership ability. Exhibits professionalism in respecting and honoring confidential and sensitive information.
• Takes initiative and exercises good judgment. Seeks help and collaborates with others in formulating solutions.
• Commitment to excellent internal and external customer service.
• Coaches, motivates and mentors others to deliver excellent patient care. Exercises patience and shows respect to patients and staff.
• Observant and attentive to the flow of the practice. Anticipates needs and solves problems.
• Dentrix Enterprise or other electronic health record software knowledge strongly preferred.
• Must be comfortable working with computers and analyzing complex data. MS Office experience (Word, Excel, and Outlook) strongly preferred.

Benefits of working at FCD

First Choice Dental offers a competitive compensation, and generous benefits package including:

• Medical, Vision and Dental Insurance
• 401k matching
• Continuing education, comprehensive training and 1:1 mentoring
• Annual clothing allowance
• Life insurance
• As an equal-opportunity employer, we’re committed to inclusive policies that promote diversity and equity.

Come join First Choice Dental, apply now!