Description :

SHIFT : 10am - 7pm M-F to support customers in Pacific Time zone

Position is NOT REMOTE, MUST WORK ONSITE

ESSENTIAL FUNCTIONS :

• Primary resource for advice for all document production needs of the Client including inquiry and escalation
• Includes digital print solutions as well as litho / web printing- Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner
• Promote the print services of the Client Enterprise Solution
• Identify and develop digital document opportunities
• Print Job Management : Price, co-ordinate and manage print projects as required Interface with preferred suppliers, internal / external as required
• Manage the various process requirements such as : Document production quote process Proof exchange Delivery date follow up
• Ensure appropriate documentation is available for audit purposes System Administration : Provide system administration support for the forms management solution implemented for the client

SKILLS :

• Ability to demonstrate excellent interpersonal skills
• Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy
• Demonstrate ability to deliver to deadlines - Demonstrate ability to function effectively at all levels of the business
• Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office
• Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements
• Demonstrate ability to manage multiple tasks in fast paced environment
• Ability to demonstrate creativity & strong negotiation skills
• Ability to demonstrate organizational skills Experience in working autonomously.

EXPERIENCE :

• Preferred (3) years of print industry experience Customer Service - Preferred three (3) years in a customer relationship role
• Experience with print shop job scheduling Valid driver license
• Print procurement experience

EDUCATION :

Minimum : High School Diploma or Equivalent- Preferred : Associates Degree

EDUCATION VERIFICATION : Yes

Last updated : 2024-04-28