Description

CTG is seeking to fill a Customer Service Representative opening for our client in Coppell, TX.

Location : Coppell, TX

Duration : Ongoing contract

Shift : 10am - 7pm, M-F, to support customers in Pacific Time zone

Duties :

• Primary resource for advice for all document production needs of the Client including inquiry and escalation - includes digital print solutions as well as litho / web printing
• Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner
• Promote the print services of the company - identify and develop digital document opportunities
• Print Job Management : Price, co-ordinate and manage print projects as requiredInterface with preferred suppliers, internal / external as required
• Manage the various process requirements such as : Document production quote processProof exchangeDelivery date follow upEnsure appropriate documentation is available for audit purposes
• System Administration : Provide system administration support for the forms management solution implemented for the client

Skills :

• Ability to demonstrate excellent interpersonal skills
• Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy
• Demonstrate ability to network with colleagues to share and deliver benchmark solutions
• Demonstrate ability to deliver to deadlines
• Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office
• Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements
• Demonstrate ability to manage multiple tasks in fast paced environment
• Ability to demonstrate creativity & strong negotiation skills
• Ability to demonstrate organizational skills
• Experience in working autonomously

Experience :

• Preferred (3) years of print industry experience Customer Service
• Preferred three (3) years in a customer relationship role
• Experience in print sales or price estimation and / or familiar with document production techniques
• Direct Mail Experience helpful
• Experience with print shop job scheduling Valid driver license
• Print procurement experience

Education :

• Minimum : High School Diploma or Equivalent
• Preferred : Associates Degree

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

Last updated : 2024-04-28