Cutters Fabrication Services is seeking a highly organized and detail-oriented individual to join our team as a Receptionist/Administrative Assistant. In this role, you will be responsible for managing the front desk, coordinating projects, and providing administrative support to ensure the smooth operation of our office. If you have excellent communication skills, strong organizational abilities, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities and Essential Duties

• Manage and follow up regularly on customer requests and inquiries.
• Respond promptly to customer emails, providing information on capabilities, lead times, and any other relevant details.
• Receive customer drawings and files via email and save them on the server in organized job folders by customer name.
• Answer incoming phone calls and assist callers with project inquiries, order placements, and general questions.
• Gather project information from callers, including specifications, quantities, and deadlines.
• Turn quotes into orders and assign a unique job number to each order.
• Create and print job Traveler documents for fabrication employees, including all applicable drawings and documents.
• Interact with companies regarding repeat orders, ensuring smooth transactions and maintaining good relationships.
• Follow up with customers to check on satisfaction and gather feedback, including any photos for marketing purposes.
• Occasionally post updates on the company website or social media platforms to showcase capabilities, completed projects, or company news.
• Turn orders into tickets for production, ensuring accurate documentation and tracking.
• Manage shipments and warranty issues for display case replacement parts.
• Manage walk-ins from customers bringing in new projects, providing introductory information, and directing them to sales representatives as needed.
• Accept payments, process credit card changes, and close out orders as necessary.
• Print production notes for the shop, including part numbers and other relevant details sourced from the server.
• Communicate basic capabilities of the fabrication services offered by the company, such as laser cutting and bending capabilities.
• Check in with customers after orders are completed to ensure satisfaction and gather testimonials or photos for marketing purposes.

Requirements

• Previous experience working in a receptionist or administrative assistant role strongly preferred
• Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in completing administrative tasks
• Ability to maintain confidentiality of sensitive information
• Professional appearance and demeanor

If you are looking for an opportunity to contribute to a dynamic team in a professional environment, please submit your application along with your resume. We offer competitive compensation, opportunities for growth, and a supportive work culture.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative/Receptionist: 2 years (Preferred)

Work Location: In person