We are seeking a detail-oriented and customer-centric individual to join our team as a Customer Service Events Coordinator. In this role, you will play a key part in ensuring the seamless execution of events while providing exceptional customer service experiences. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for creating positive customer interactions during events.

Before applying:

- Must be at least 18 yrs of age

- Must live currently in Houston

- Must not have any felon criminal record less than 7 yrs ago, misdemeanor is okay.

Key Responsibilities:

* Event Planning and Coordination:

* Plan, organize, and coordinate all aspects of customer-focused events, including logistics, venue selection, and vendor management.

* Collaborate with internal teams to ensure that event objectives align with customer service goals.

* Customer Interaction:

* Serve as the primary point of contact for attendees, addressing inquiries, providing information, and ensuring a positive event experience.

* Proactively engage with customers during events to gather feedback and address concerns.

* Communication and Documentation:

* Communicate event details, logistics, and updates to attendees through various channels, including email, social media, and event websites.

* Document customer interactions and feedback for post-event analysis and improvement.

* Problem Resolution:

* Address and resolve customer issues or concerns in real-time during events.

* Collaborate with internal teams to find prompt and effective solutions to customer challenges.

* Post-Event Analysis:

* Conduct post-event evaluations to gather insights on customer satisfaction and overall event success.

* Prepare reports summarizing key performance indicators and recommending improvements.

Qualifications:

* Experienced in Marketing, Business, Hospitality, or a related field but not required

* Proven experience in event coordination or customer service.

* Strong organizational and multitasking abilities.

* Excellent verbal and written communication skills.

* Proficient in using event management software and CRM systems.

If you are an energetic and customer-focused individual with a passion for creating memorable event experiences, we encourage you to apply for the Customer Service Events Coordinator position.

Job Type: Full-time

Pay: $750.00 - $1,000.00 per week

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work Location: In person