Sanhua is looking for a customer service representative to join our team in our Houston office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. A successful Customer Service Representative will utilize their high energy and strategy to provide excellent customer service. The Customer Service Representative handles client orders, delivery, and maintains and builds customer relationships by providing client updates on products, services, and orders. Internally, CSR needs to serve as a liaison between warehouse and production team. Your goal is to make sure customer orders are delivered on time and accurately, and provide prompt and timely feedback to clients.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM/ERP - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelor's degree in Supply Chain, Logistics, or relevant field
• 3 years proven experience in supporting client success
  • Purchase order and sales order processing and tracking
  • Invoicing, packing slips, and bill of lading preparation
• Excellent written and verbal communication skills
• Excellent time-management and prioritization skills
• Possess a sense of urgency.
• Experience using Microsoft Office Suite
• Knowledge in WMS and ERP.
• Fluent in English