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TransCore (TRN), a subsidiary of ST Engineering, is seeking a Customer Service Training Coordinator to join our team in Houston, Texas.
Job Summary: The Customer Service Training Coordinator develops, implements, and/or modifies training programs to ensure maximum effectiveness of call center/customer service personnel.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Education: High School Diploma or general education degree (GED) required, Associate degree (A.A.) or equivalent from two-year college or technical school preferred.
Knowledge: Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Job Complexity: Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision: Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Experience: Typically requires a minimum of 2 years of related experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Full Time
Transportation
$43k-54k (estimate)
12/07/2023
07/11/2024
transcore.com
MIDDLETOWN, DE
1,000 - 3,000
1934
Private
JOSEPH MORRIS
$500M - $1B
Transportation
TransCore manufactures and installs open road tolling solutions, intelligent transportation systems and radio-frequency identification services.