Customer Service Events Coordinator ON SITE
Job Overview:
We are seeking a detail-oriented and customer-centric individual to join our team as a Customer Service Events Coordinator. In this role, you will play a key part in ensuring the seamless execution of events while providing exceptional customer service experiences. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for creating positive customer interactions during events.
Things to consider in order to move forward:

• Must be at least 18 yrs of age
• Must reside in Houston
• Must NOT have any type of criminal record

Key Responsibilities:

• Event Planning and Coordination:
  
  • Plan, organize, and coordinate all aspects of customer-focused events, including logistics, venue selection, and vendor management.
• • Collaborate with internal teams to ensure that event objectives align with customer service goals.
• Customer Interaction:
  
  • Serve as the primary point of contact for attendees, addressing inquiries, providing information, and ensuring a positive event experience.
• • Proactively engage with customers during events to gather feedback and address concerns.
• Registration and Check-In:
  
  • Manage event registration processes, ensuring accurate attendee information and efficient check-in procedures.
• • Provide support and guidance to attendees during the registration and check-in process.
• Communication and Documentation:
  
  • Communicate event details, logistics, and updates to attendees through various channels, including email, social media, and event websites.
• • Document customer interactions and feedback for post-event analysis and improvement.
• Problem Resolution:
  
  • Address and resolve customer issues or concerns in real-time during events.
• • Collaborate with internal teams to find prompt and effective solutions to customer challenges.
• Collaboration with Vendors:
  
  • Liaise with event vendors to ensure the delivery of quality services and products that meet customer expectations.
• • Negotiate and manage vendor contracts as needed.
• Post-Event Analysis:
  
  • Conduct post-event evaluations to gather insights on customer satisfaction and overall event success.
• • Prepare reports summarizing key performance indicators and recommending improvements.

Qualifications:

• Experienced in Marketing, Business, Hospitality, or a related field but not required.
• Proven experience in event coordination or customer service.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in using event management software and CRM systems.

Preferred Skills:

• Familiarity with customer service best practices.
• Previous experience in a customer-centric event role.
• Creativity in designing engaging customer experiences.

If you are an energetic and customer-focused individual with a passion for creating memorable event experiences, we encourage you to apply for the Customer Service Events Coordinator position.