Reporting directly to the Sales Admin, the primary role of the Customer Service Admin is to assist in meeting the needs of our customers; both proactively and reactively - ensuring the customer’s expectations are fully realized.

Duties and Responsibilities: (In accordance with all Quality and Managerial Procedures)

• Professionally administer incoming calls as needed.
• Coordinate resolutions to Customer Complaints, Expediting Requests and Change Orders.
• Create RMAs and Replacement Orders as required.
• Produce the necessary Shipping Documents for Outbound Shipments including Material Test Reports, Packing Lists and Bill of Lading as needed.
• Oversee the verification of conformity to Industry Specifications and Customer’s “Special Requirements” on outbound shipments.
• Enter, review, convert Sales orders as required.

Required Skills:

• Ability to communicate clearly and professionally with inter-company departments and customers both verbally and written (email).
• Able to think clearly, logically and critically.
• Must be self-motivated and Company/Customer oriented.
• Must have strong interpersonal communication skills.
• Required knowledge of the following Microsoft Applications:
• OUTLOOK
• WORD
• EXCEL

• Previous Customer Service experience required.
• Understanding of basic business principles such as:
• Purchase Orders
• Order Entry
• Order Fulfillment
• Shipping/Billing/Invoicing
• Returns/Credits/Debits

Job Types: Full-time, Temporary

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person