This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.

• Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
• Meet with customer and record complaint information.
• Perform data entry responsibilities for the department
  Enter the arbitration into the AS400.
• Perform PSI calls and arbitration calls.
• Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
• Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
• Coordinate internal and external lot communications.
• Investigate issues to determine if item is subject to arbitration.

About the Company:
Tech Providers Inc