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Customer Service Coordinator
AkzoNobel Houston, TX
$40k-50k (estimate)
Full Time | Durable Manufacturing 2 Weeks Ago
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AkzoNobel is Hiring a Customer Service Coordinator Near Houston, TX

Date: Apr 24, 2024

Location: Houston, TX, US

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

The AkzoNobel Coatings Customer Service Coordinator/Master data team is an important facet of the AkzoNobel North America Customer Service Team and plays an essential role in communication with internal and external customers by using extensive customer knowledge, as well as providing master data experiences to internal functions as Sales, Customer Service, Pricing and Tax teams.
Work as part of a small team to ensure that customer master data are accurate and in line with business requirements.
Work closely with COS and sales teams in designated regions to drive structural changes to customer master data.
Support ongoing projects related to customer master data.

Key Responsibilities

  • Open new customer accounts in SAP and MDG system
  • Maintenance of existing customer records - master data, email functions, outputs, etc
  • Creation & maintenance of customer rebate accounts, complying with the authority matrix
  • Drive pricing standardization and other high-level projects within own region
  • Communicates with internal and external customers involving coordination with internal departments that may include manufacturing, purchasing, logistics, and sales
  • Assist in compliance with government regulations and AkzoNobel Coatings environmental, health, and safety (EHS) directives relative to shipments and document retention.
  • Must demonstrate integrity while performing duties as per company’s Code of Conduct
  • Research with the Customer Service Dispute team for Tax related disputes
  • Ensure follow-up by passing leads to Account Managers with calls-to-action, dates, complete profile information, sources, and so on.
  • Support pricing team as a functional back-up

Job Requirements

  • High School Diploma or GED, required
  • An Associate’s or Bachelor’s degree, preferred
  • 2 years experience in SAP
  • Ability to read, comprehend, and follow safety instructions and safety guidelines
  • Must be able to work independently

Total Compensation

  • The hourly range for these skills is $27.00/hr 4% Annual Bonus
  • 401K retirement savings with a 6% company match
  • Medical insurance with HSA
  • Dental, Vision, Life, AD&D benefits
  • Generous vacation, sick, and holiday pay
  • Short & Long term disability
  • Paid Parental leave
  • Career growth opportunities
  • Active Diversity & Inclusion Networks
  • Employee referral plan
  • Employee appreciation days

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Requisition ID: 39748

#LI-DNI

Nearest Major Market: Houston

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$40k-50k (estimate)

POST DATE

04/26/2024

EXPIRATION DATE

05/11/2024

WEBSITE

akzonobel.com

HEADQUARTERS

SAN LEANDRO, CA

SIZE

15,000 - 50,000

FOUNDED

1792

CEO

GREG DECKER

REVENUE

$1B - $3B

INDUSTRY

Durable Manufacturing

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The job skills required for Customer Service Coordinator include Customer Service, Futures, Coordination, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Coordinator job description and responsibilities

Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.

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The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.

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The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.

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Deliver excellent customer service and lead by example.

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Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.

02/25/2022: Harlingen, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Coordinator jobs

A passionate customer service advocate with strong critical thinking skills.

01/23/2022: Rochester, MN

CS coordinator may also provide the clients with product and service knowledge.

12/21/2021: Scranton, PA

The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.

03/15/2022: Akron, OH

The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.

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As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.

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Step 3: View the best colleges and universities for Customer Service Coordinator.

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