Benefits:

• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Signing bonus
• Training & development

We are seeking a detail-oriented and customer-centric individual to join our team as a Customer Service Events Coordinator. In this role, you will play a key part in ensuring the seamless execution of events while providing exceptional customer service experiences. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for creating positive customer interactions during events.
Before applying:

• Must be at least 18 yrs of age
• Must live currently in Houston
• Must not have any felon criminal record less than 7 yrs ago, misdemeanor is okay.

Key Responsibilities:

• Event Planning and Coordination:
  
  • Plan, organize, and coordinate all aspects of customer-focused events, including logistics, venue selection, and vendor management.
• • Collaborate with internal teams to ensure that event objectives align with customer service goals.
• Customer Interaction:
  
  • Serve as the primary point of contact for attendees, addressing inquiries, providing information, and ensuring a positive event experience.
• • Proactively engage with customers during events to gather feedback and address concerns.
• Communication and Documentation:
  
  • Communicate event details, logistics, and updates to attendees through various channels, including email, social media, and event websites.
• • Document customer interactions and feedback for post-event analysis and improvement.
• Problem Resolution:
  
  • Address and resolve customer issues or concerns in real-time during events.
• • Collaborate with internal teams to find prompt and effective solutions to customer challenges.
• Post-Event Analysis:
  
  • Conduct post-event evaluations to gather insights on customer satisfaction and overall event success.
• • Prepare reports summarizing key performance indicators and recommending improvements.

Qualifications:

• Experienced in Marketing, Business, Hospitality, or a related field but not required
• Proven experience in event coordination or customer service.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in using event management software and CRM systems.