The intern will be responsible for providing technical support within the IT division as well as providing first-level technical expertise, advice, and support to all CMAP staff. Duties for this position includes providing help desk user support to staff. Assisting with fundamental operations of commonly used software, hardware, and other equipment. Perform hardware upgrades (memory installs, hard drive upgrades). Install desktops, laptops, monitors, printers, and other IT related equipment. Assist with configuring and deploying desktop computers and laptops. Assist in the research and documentation of CMAP computer systems and working with IT staff to maintain computer hardware inventory. Additionally, this position requires monthly reporting of all daily activities to be reviewed by the IT Director. This internship opportunity will be onsite with minimal remote work possible.

Knowledge, skills, and abilities 

Applicants should have a working knowledge of common operating systems and software applications including Windows 10, Windows 11, and Microsoft Office (i.e., 2016, M365). Must possess the ability to communicate effectively with team members. Basic understanding of computers and computer networking is also required. Basic database knowledge (i.e., Microsoft Access, SQL, etc.) are desired, but not required.

Who should apply?

• Undergraduate applicants must be entering their junior or senior year in Fall 2024 (not graduating in December 2024.) Current enrollment in a Bachelor degree program in Computer Science, Business Administration, or Information Systems is recommended. It is important that applicants have a general understanding of personal computers, printers, troubleshooting, and Microsoft Office software.

Ready to join us?

• Apply between January 22, 2024, through Feb 22, 2024
• Internship will last for twelve months, starting approximately June 1 through May 31, 2025, and will work no more than 29 hours/week. There are limited options to continue as part-time (up to 19 hours/week) basis into the school year.
• Minor start and end-date accommodations may be made.
• Interns able to participate in person for at least 50% of their hours are preferred. If necessary, CMAP will consider other hybrid work alternatives.
• Interviews will be held in March 2024. (Shortlisted candidates will be contacted).

Intern Compensation: $20/hr

If you are unable to complete this application, or need an accommodation under the ADA, or have questions, please contact CMAP Human Resources at hr@cmap.illinois.gov or 312-386-8774.