Duties

Assists in coordination of personal computer service, maintenance and training throughout the institution.
Provides basic and advanced hardware and software technical support to users of personal computers and associated equipment.
Provides technical support to Bureau of Prisons (BOP) data communications users.
Performs diagnostics, troubleshooting and repairs on field personal computers and all related equipment.
Analyzes the need for new computer equipment and recommends means of acquisition.
Required to perform investigations involving staff misconduct in respect to information and computer security.
Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Requirements

Conditions of Employment

• U.S. Citizenship is Required.
• See Special Conditions of Employment Section.
• Selective Service Requirement: http://www.sss.gov

Interagency Career Transition Assistance Plan (ICTAP). The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1)this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified category using established category rating criteria. You must provide proof of eligibility with your application of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: Click Here
The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: Click Here

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  • Veterans' Preference Documentation: Veterans MUST provide a DD-214 demonstrating that they have been discharged or released from active duty under honorable conditions (i.e., the individual must have received either an honorable or general discharge).
  • If you are on active duty and expect to be discharged or released from active duty service within 120 days, you may submit a Certificate of Release or Discharge from Active Duty from the appropriate Branch Personnel Office containing the following information: (1) the military service dates including the expected discharge or release date; (2) and the character of service (must be an honorable or general discharge); and (3) any qualifying service/campaign/expeditionary medals.
  • SF-15: If you are a disabled veteran, a Purple Heart recipient, widow/widower of a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, submit a completed Standard Form (SF) 15, "Application for 10-Point Veteran Preference"; all other required documentation identified on the SF-15, in addition to the veteran's DD-214 described above. A Department of Veterans Affairs letter must contain: the Veteran’s Name and Combined Service-Connected Evaluation.
  • Failure to submit all required documents at the time of application will result in the loss of claimed preference eligibility.
  • Resume: showing relevant experience (cover letter optional).
  • In order to receive credit for experience contained in a resume, your employment history must be documented in month/year format (MM/YYYY), reflecting starting date and ending date and include the number of hours worked per week. Failure to follow this format may result in disqualification.
  • College transcript: which includes the School Name, Student Name, Degree and Date Awarded (if applicable). (Note: If you are selected for this position, official transcript(s) will be required prior to your first day).
  • SF-50: for proof of prior LEO coverage, if applicable.

  Failure to provide these documents could possibly result in removal from consideration for this vacancy. If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc. Documentation should be identified/saved as VA Letter, DD214, or Transcripts.

  We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  You must apply through the online application system at www.USAJOBS.gov. Follow the prompts to register, answer a few questions and submit all required documents.

  NOTE: Submission of a resume alone is not a complete application. This position may require the completion of additional forms and/or supplemental materials as described under the Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment.

  Claiming Veterans Preference? If yes, you MUST claim preference on-line during the application process and upload documentation to support preference claimed. Failure to claim Veterans Preference or provide supporting documentation may result in you not receiving appropriate consideration during the assessment process.

  Required supporting documentation must be electronically uploaded or transferred from USAJOBS (uploaded).

  All required supporting documentation MUST be received by the Consolidated Staffing Unit by 11:59 p.m., Eastern Standard Time, on the closing date of the vacancy announcement.

  Supporting documentation for announcements with an application limitation MUST be uploaded the same day you apply, as these positions may close earlier than stated in the announcement.

  Paper applications: If applying online is impossible, please contact the Consolidated Staffing Unit at the telephone number listed below, prior to the closing date of the announcement for the alternate application procedure.

  Contact for Assistance in Applying On-Line:
  DOJ, Federal Bureau of Prisons
  Consolidated Staffing Unit
  346 Marine Forces Drive
  Grand Prairie, TX 75051
  E-Mail: BOP-HRM-HRSC-ConsolidatedStaffingUnit-S@bop.gov
  Phone: 972-352-4200

  Agency contact information

  CSU

  Phone

  972-352-4200

  Email

  BOP-HRM-HRSC-ConsolidatedStaffingUnit-S@bop.gov

  Address

  JUSTICE, BUREAU OF PRISONS
  Consolidated Staffing Unit
  346 Marine Forces Drive
  Grand Prairie, Texas 75051
  United States

  Next steps

  We will notify you of the outcome after each step of the application process has been completed.

  Applicants will be notified via e-mail, to the e-mail address registered in USAJOBS. The referral certificate or list of eligibles will then be issued to the selecting official for further consideration.

  The Human Resource Office may then contact you for an interview if they wish. We expect to make a final job offer within 80 days after the closing date of the announcement.

  Applicants referred on a certificate of eligibles may receive an Inquiry of Availability (OF-5 Form)via e-mail, mail or a telephone inquiry from the local Human Resource Department. Applicants MUST complete the OF-5 form and return it to the Human Resource Management Office or contact the Human Resource Department telephonically or via e-mail.

  Applicants MUST also telephone the Human Resource Department during normal business hours to schedule an interview. Failure to either return the form or contact the Human Resource Department will result in a loss of consideration for the position.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

• THIS IS A DELEGATED EXAMINING ANNOUNCEMENT OPEN TO ALL U.S. CITIZENS. • Duty Location: MCC Chicago, IL