ABOUT WAYFINDER LOGISTICS

WayFinder Logistics is a leading third-party logistics (3PL) company specializing in freight delivery solutions including intermodal, rail, truckload, LTL, transportation management and cross-border services. We serve a diverse range of clients across various industries, offering innovative logistics strategies to optimize their operations and drive growth.

POSITION OVERVIEW:

WayFinder is seeking a highly motivated and enthusiastic Operations Officer to join our Information Technology (IT) team in Chicago. This role offers a unique opportunity to gain hands-on IT experience in the fast-paced world of logistics and supply chain management. As an Ops Officer, you will have the chance to contribute to real projects and initiatives while developing valuable skills and industry knowledge.

SUPERVISORY RESPONSIBILITIES

• N/A

DUTIES & RESPONSIBILITIES

• Identify, investigate, and resolve problems with computer software and hardware
• Field support calls, chat, email, and/or other communication from team members with inquiries regarding software programming, connectivity, printing, and similar concerns
• Consult with team members to determine steps and procedures taken to identify and resolve the problem
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guide team members through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Collaborate with other team members to research and resolve problems.
• Collaborate with admins to explain errors and/or recommend modifications in programs
• Arrange service by software or hardware vendors to repair or replace defective products
• Maintain knowledge of technology innovations and trends
• Perform other related duties as assigned

REQUIRED SKILLS & ABILITIES

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical team members
• Strong analytical and problem-solving skills
• Proficient with Microsoft 365 products and services
• Proficient with or the ability to quickly learn an array of computer hardware and software

EDUCATION & EXPERIENCE

• Bachelor's degree in computer science, information technology, or related field
• 1-3 years of experience as an IT Support Specialist preferred
• A blend of education and applied work experience may be considered

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting/standing at a desk and working on a computer
• Must be able to lift 15 pounds at times