The Help Desk Lead Coordinator will work as a member of a team and interact daily with the Centralized Services Coordinators, other Centralized Services Lead Coordinators, the Centralized Services Operations Manager, and field office associates by providing customer service and direction as needed. This position will report directly to the Centralized Services Manager. 

Salary Range: The salary for this position is anticipated to range between $16.50 - $18 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including but not limited to experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills and experience, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. In addition to monetary compensation, we offer a competitive benefits package. More details can be found by copying and pasting this URL into your browser: https://bit.ly/24benefits

Essential Job Functions

• Directly supervise, coach, and mentor Group Leads and associates
• Run pre-shift meetings
• Track and report daily attendance
• Track and report associate performance and conduct
• Assist with recruiting efforts, orientation, and training
• Assist with payroll approval and processing
• Complete regular safety checks and complete accident reports

Skills

• Supervisory and/or team management experience
• Ability to train, coach, and develop Coordinators
• Proven problem-solving and critical-thinking skills
• Goal-oriented and an excellent time manager
• Exceptional attention to detail
• Affinity towards PC’s, software, systems, and technology
• Intermediate skills and experience in the Microsoft Office Suite of products
• Overall understanding of web-based systems and applications
• Ability to thrive in a team environment
• Ability to effectively communicate, verbally and in writing, with customers and clients
• Professionalism when working in a corporate environment.
• Must maintain composure in high-pressure situations

Experience

• High School diploma or GED, at least 2 years of related experience
• Knowledge of MS Office software: Excel, Outlook, PowerPoint, and Word
• Communications skills, both oral and written
• Strong interpersonal and customer service skills
• Exceptional attention to detail

Our Culture

We’re in the business of people, so support and teamwork are important to us. We power some of North America’s leading companies by putting people to work in distribution, fulfillment, and manufacturing jobs. We’ll find you a place where you’ll gain experience, knowledge, and skills through hands-on learning, where you can succeed and grow, and where your hard work will be recognized. People of all personalities, backgrounds, and talents succeed with us. There’s a reason so many of our associates and employees stay with us for a long time. We foster a diverse and inclusive culture where every employee has an opportunity to contribute and grow while meeting the changing needs of the marketplace. We take pride in what we do because what we do matters - to our families, our communities, and each other.